Loretta Hill
Sebring,FL
Summary
Experienced with emergency response and fire suppression techniques. Utilizes teamwork and effective communication to manage crisis situations. Knowledge of safety protocols and ensuring readiness and reliability. Energetic and detail-oriented with the passion to work with a strong team to assist our Firefighters and Paramedics with the supplies they need. Gaining professionalism in Logistics to meet the comprehensive experience, needed for my career. I am reliable, dependable, determined to meet the evolving needs for Highlands County Fire Rescue.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support/Wildland Firefighter
West Sebring Volunteer Fire Department
Sebring, FL
02.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Respond to emergency calls, providing immediate assistance and support during fire incidents.
- Conducted routine inspections of fire apparatus to ensure operational readiness and safety compliance.
- Participate in training drills, enhancing skills in fire suppression and rescue techniques.
- Operated firefighting equipment and tools effectively in various emergency scenarios.
- Maintaining cleanliness and organization of fire station facilities and equipment.
Certified Nursing Assistant
AdventHealth
Sebring, FL
08.2025 - Current
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records using electronic health record systems.
- Implemented infection control protocols, enhancing patient safety standards.
- Checked patient vitals such as temperature, blood pressure, heart monitoring and blood sugar levels.
- Delivering high-quality CPR, AED, and basic life support interventions for patients experiencing cardiac arrest or respiratory distress.
Home Health Aide/Certified Nursing Assistant
Comfort Keepers In Home Care
Sebring, FL
03.2025 - 10.2025
- Provided compassionate personal care, assisting clients with daily activities and maintaining dignity.
- Monitored client health indicators, reporting changes to healthcare professionals for timely intervention.
- Developed and implemented individualized care plans in collaboration with clients and families.
- Fostered strong relationships with clients through active listening and empathetic communication, enhancing overall satisfaction with services provided.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Activities Director
Lakeshore Manor
Sebring, FL
08.2024 - 03.2025
- Established partnerships with local organizations to expand program offerings and resources.
- Engaged residents through events, small groups, and personal attention.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Provided respectful mobility assistance to individuals needing extra support.
- Increased community engagement by organizing special events, outings, and guest speakers for residents.
Ophthalmic Medical Assistant
Eye Specialists of Mid-Florida
Sebring, FL
11.2022 - 08.2024
- Assisted in patient examinations by preparing equipment and maintaining sterile environments.
- Recorded patient histories and vital signs with accuracy, ensuring comprehensive documentation.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Operated diagnostic equipment, including tonometry and visual field analyzers, to support clinical assessments.
- Collaborated with ophthalmologists to develop treatment plans tailored to individual patient needs.
Activities Director/CNA
Royal Care of Avon Park
Avon Park, FL
08.2021 - 08.2022
- Evaluated program effectiveness, gathering feedback to enhance future activities.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
Activities Assistant/Front Desk Receptionist
Kenilworth Nursing Home
Sebring, FL
05.2020 - 03.2021
- Facilitated engaging activities for diverse groups, enhancing participant satisfaction and engagement.
- Developed activity schedules based on resident interests, promoting participation and community involvement.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated appointment scheduling and maintained accurate visitor logs.
Customer Service Representative
Disney Plus (Results Company)
Sebring, FL
12.2019 - 04.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Facilitated training sessions for new team members, improving onboarding processes..
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Lead Sales Associate
Dollar General Store
Lake Placid, FL
03.2018 - 12.2019
- Developed and implemented training programs to enhance product knowledge among associates.
- Analyzed customer feedback to improve service quality and drive repeat business.
- Processed and stocked merchandise in accordance with store standards.
- Managed inventory effectively, minimizingoverstock situations.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Support
West Sebring Volunteer Fire Department
Sebring, FL
02.2016 - 08.2016
- Conducted regular inspections of fire apparatus, ensuring readiness for rapid response scenarios.
- Responded to emergency calls, executing fire suppression and rescue operations effectively.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Sales Associate
Rack Room
Sebring, FL
02.2012 - 04.2016
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained and mentored new team members on sales techniques and product knowledge.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Fire Science/ Public Safety
South Florida State College
Avon Park, FLSkills
- Ability to become familiar with Logistics Department, to work while unsupervised in support of our Department Mission
- Gain knowledge of equipment and supply needs for Firefighting and Paramedic Services
- Knowledge and familiar with the roadway/highway systems within our County
- Knowledge and familiar of Florida traffic and driving regulations
- Ability to maintain effective working relationships with co-workers (paid and volunteer), managers, supervisors, directors, elected officials, vendors, and the general public
- Continued education in Fire/EMS/Logistics, especially when related scenarios of Fires/Cardio-Pulmonary Resuscitation and the use of other life-sustaining equipment and practices
- Knowledge and skill in defensive driving methods
- Ability to communicate effectively both orally and in writing
- Ability to make sound judgments
- Ability to work as part of a team
- Legible handwriting
- Ability to provide and support rehab services on an emergency incident scene and work as I am told, help where is needed Example: Fire/EMS or annual hose testing
Certification
Wildland Certification: Nov. 1, 2025
CJIS: Jan. 6, 2026 to Jan. 6, 2027
CEVO/EVOC: 98293304 May 12, 2025
CPR/BLS: 255419907010 April 24, 2025 to April 30, 2027
High School Diploma: May, 2015
Timeline
Certified Nursing Assistant
AdventHealth
08.2025 - Current
Home Health Aide/Certified Nursing Assistant
Comfort Keepers In Home Care
03.2025 - 10.2025
Support/Wildland Firefighter
West Sebring Volunteer Fire Department
02.2025 - Current
Activities Director
Lakeshore Manor
08.2024 - 03.2025
Ophthalmic Medical Assistant
Eye Specialists of Mid-Florida
11.2022 - 08.2024
Activities Director/CNA
Royal Care of Avon Park
08.2021 - 08.2022
Activities Assistant/Front Desk Receptionist
Kenilworth Nursing Home
05.2020 - 03.2021
Customer Service Representative
Disney Plus (Results Company)
12.2019 - 04.2020
Lead Sales Associate
Dollar General Store
03.2018 - 12.2019
Support
West Sebring Volunteer Fire Department
02.2016 - 08.2016
Sales Associate
Rack Room
02.2012 - 04.2016
Fire Science/ Public Safety
South Florida State College