Loretta Howe
Lafayette,CA
Summary
Dynamic professional with strong customer service and leadership skills. Proven ability to train and mentor staff, enhancing team performance, drive sales, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Part Time Manager/Sales Lead Keyholder
Icing By Claire's
Concord, California
09.2023 - Current
- Built lasting client relationships by organizing and planning sales events.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new staff on store policies and operational procedures for efficiency.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front End Associate
Bed Bath & Beyond
Pleasant Hill, California
10.2020 - 06.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Trained new front-end associates on checkout procedures and customer service best practices.
- Facilitated the signing up of customers for store loyalty and credit card programs.
- Provided feedback from customers to store management to improve service and products.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Ensured compliance with all safety policies and procedures.
- Demonstrated strong problem-solving skills when handling customer complaints or inquiries.
Education
Social Work
Diablo Valley College
Pleasant Hill, CASkills
- Customer service
- Time management
- Coaching and mentoring
- Data analysis
- Team building
- Goal setting
- Teamwork and cooperation
- Strong communication skills
- Assertiveness and confidence
- Reliability and consistency
Timeline
Part Time Manager/Sales Lead Keyholder
Icing By Claire's
09.2023 - Current
Front End Associate
Bed Bath & Beyond
10.2020 - 06.2023
Social Work
Diablo Valley College
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