Loretta Hubbard
Wylie,TX
Summary
Results-oriented professional with over 15 years of experience and understanding in telecommunications provisioning, project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes and working in fast pace environment. Proven track record of achieving measurable results, exceeding expectations, meeting goals, and managing complex projects from conception to deployment with a client focused mindset
Overview
35
35
years of professional experience
Work History
Senior Account Service Specialist (Quick Start)
HCL Technologies Partnership with Verizon Business
Frisco, Texas
11.2023 - 05.2025
- Generated provisioning service installation quotes aligned with existing customer contracts for sales team and clients.
- Collaborated with major platinum accounts to ensure seamless service delivery.
- Assisted Account Managers by resolving complex ordering requests while preserving network integrity and meeting installation milestones.
- Managed escalations with diverse stakeholders to enhance pipeline management efficiency.
- Served as Subject Matter Expert, training newly established teams in India and the Philippines.
- Coached and mentored new employees over six months to foster skill development.
- Recognized with multiple Service Excellence awards from Major Accounts Management team.
Client Request Engineer (CRE), Quick Start
Verizon Business Group
Irving, TX
08.2018 - 11.2023
- Established processes for new team to enhance operational efficiency.
- Collaborated with IT and executive stakeholders for effective process rollout and training.
- Trained new hires on quoting systems, improving operational workflows.
- Coordinated project rollout with sales and service engineers to ensure seamless service delivery.
- Generated provisioning service installation quotes in alignment with customer contracts.
- Engaged with customers to assess needs and define service delivery timelines.
- Facilitated handover to downstream implementation team for optimized service execution.
Lifecycle Implementation Manager (LIM)
Verizon Business Group
Richardson, TX
12.2010 - 08.2018
- Tracked and managed new wireline orders to ensure on-time completion.
- Responded promptly to customer inquiries post-implementation for ongoing support.
- Collaborated cross-functionally with internal teams to address customer issues and opportunities.
- Conducted weekly calls with account managers and clients to provide order updates.
Recruiting/Operations Manager
Ineum/Parson Consulting
Dallas, Texas
09.1998 - 04.2009
- Executed full life cycle recruiting for corporate, executive, and consultant roles in financial management and technology consulting.
- Cultivated relationships with executive teams, candidates, and vendors to enhance recruitment efforts.
- Served as interim National Recruiting Manager while recruiting for Chicago-based position.
- Ensured accuracy and compliance in metrics reporting from applicant tracking system.
- Negotiated contract fees with external vendors to optimize costs.
- Authored clear job descriptions to define requirements and maintain consistent messaging.
- Developed onboarding processes and facilitated orientation for new hires.
- Conducted exit interviews to gather insights for retention strategy.
Account Manager
GE Capital
Dallas, Texas
10.1995 - 12.1998
- Oversaw management of commercial credit portfolio with assigned accounts.
- Reviewed financial statements and credit applications for new accounts and line increases.
- Trained and coached account managers to enhance performance.
- Participated in hiring team for account managers and analyst positions.
- Managed client relationships to drive service satisfaction and retention.
- Selected for conversion team to relocate client portfolio from Dallas to Atlanta.
Financial Services Professional
MCI Telecommunications
Atlanta, Georgia
11.1990 - 08.1995
- Validated and processed commercial account refunds efficiently.
- Implemented online refund system, reducing paperwork and processing time by 25%.
- Recognized as top achiever in finance department for significant contributions.
- Trained financial service professionals on financial systems, policies, and procedures.
- Selected for panel interview team for new hires to enhance recruitment quality.
- Prepared financial statements for commercial customers with multiple accounts accurately.
Education
BBA - Business Administration-Marketing
Southwest Texas University
Skills
- Microsoft Office Suite
- Database management
- Project management tools
- Engineering software
- Telecommunications systems
- Order management solutions
- Maintenance tracking systems
- Recruitment strategies
- Quality assurance methodologies
- Compliance monitoring
Timeline
Senior Account Service Specialist (Quick Start)
HCL Technologies Partnership with Verizon Business
11.2023 - 05.2025
Client Request Engineer (CRE), Quick Start
Verizon Business Group
08.2018 - 11.2023
Lifecycle Implementation Manager (LIM)
Verizon Business Group
12.2010 - 08.2018
Recruiting/Operations Manager
Ineum/Parson Consulting
09.1998 - 04.2009
Account Manager
GE Capital
10.1995 - 12.1998
Financial Services Professional
MCI Telecommunications
11.1990 - 08.1995
BBA - Business Administration-Marketing
Southwest Texas University
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