Loretta Isaac-Ward
Miami,FL
Summary
Compassionate Case Manager Coordinator known for high productivity and efficiency in task completion. Specialize in client assessment, care plan development, and resource coordination. Excel in communication, empathy, and problem-solving to enhance client well-being and support organizational goals. Strive to foster positive outcomes through proactive case management and teamwork.
Overview
21
21
years of professional experience
Work History
Case Manager Coordinator
Camillus House Lotus House Women's Shelter
Miami, FL
11.2021 - 10.2024
- Developed and implemented case management plans for clients to ensure their needs were met.
- Created and maintained client records, tracking progress towards goals.
- Assisted with the coordination of care between providers, families, and other community resources.
- Provided crisis intervention services when needed.
- Developed strategies to help clients improve their quality of life in areas such as housing, employment, education and access to health care services.
- Monitored client progress towards goals set by case managers or social workers.
- Coordinated referrals for mental health services, substance abuse treatment programs or other necessary services.
- Assessed client eligibility for government benefits such as Medicaid or Social Security Disability Insurance.
- Researched available resources in the community that could benefit clients' recovery process.
Security Monitor
Aspira Arts Deco Charter School
Miami, FL
01.2017 - 01.2019
- Collaborates with other school personnel for the purpose of providing information and/or taking action the safety and security of school site
- Communicates school policies and enforcement procedures to students for the purpose of ensuring their understanding of the potential consequences of violation
- Intervenes in potential conflicts for the purpose of minimizing disruptions of campus activities and/or injury to involved parties
- Monitors students within a variety of school environments (e.g
- Rest rooms, hallways, cafeteria, etc.) for the purpose of ensuring the safety and welfare of students
- Refers observations and incidents (e.g
- Injuries, altercations, suspicious activities, inappropriate social behavior, violations of rules, etc.) for the purpose of communicating information to appropriate instructional and/or administrative personnel for follow-up action
- Responds to a variety of situations (e.g
- Accidents, injuries, vandalism, etc.) for the purpose of taking the appropriate action to resolve immediate safety and/or security concerns
- Analyzes information and situations regarding activities that may be in violation of school policies and/or an indication of possible criminal activity for the purpose of determining immediate actions and/or making recommendations to ensure safety of students, and staff
Administrative Assessment Specialist for P.A.T.H. Program
New Horizons CMHC, Inc.
Miami, FL
01.2013 - 01.2016
- Process all necessary paperwork on all new patients in a timely manner and in accordance with established protocols
- Collects clinical data to facilitate admission process
- Ensures that admission forms are signed correctly and are placed in the medical record
- Develop and maintain positive work climate and support the overall mission of the facility
- Function as a core member of the health care team
- Regularly communicate with other team members and interfere in appositive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide a resolution
- Respect the dignity and confidentiality of all patients
- Performs other duties as assigned
- Intake assessment on clients that come from different homeless shelters
Administrative Assistant
New Horizons CMHC, Inc.
Miami, Fl
01.2009 - 01.2012
- Keeps various activity and production records which may involve assembling reports from other sections or departments
- Composes routine correspondence or selects appropriate form letter reply; maintains control of records of correspondence flow through office, ensures that report deadlines are met and that all information distributed is complete
- Answers telephone and dispatches messages to appropriate staff
- Makes appointments and maintains calendar for supervisors; acts as receptionist and answers request for non-technical information
- Responsible for completing all requisitions for supplies and equipment
- Types all reports, letters and memos as requested
- May compile census of patients
- Completes and compiles vouchers and routes to administrative office
Linkage Specialist
New Horizons CMHC, Inc.
Miami, FL
01.2006 - 01.2009
- Assist clients in obtaining social services and other resources
- Train clients in basic living skills; i.e
- Conflict resolution, and other prevention activities; enroll clients in parenting skill classes
- Explore and utilize community and family support systems
- Motivate and encourage clients to adequately access community service providers and other available resources
- Support and educate community members involved with Overtown residents
- Make home and field visits
- Link clients with appropriate community service agencies based on their service plan, referral, and/or case plan
- Promote positive self image
- Conduct intake and assessment services for clients
- Perform assigned tasks as directed by supervisor
Health Information Management
New Horizons CMHC, Inc.
Miami, FL
01.2004 - 01.2006
- Maintains file area in permanent, archived file unit of the department and both immediate, active files and files held on site
- Receives and processes all requests for all medical records in the file area
- Maintain medical record tracking system for all records distributed and received by the department
- Maintains basic equipment and workstation
- Carries out regular review of files to prevent, identify and correct misfiles
- Filing new records and refilling all records that have processes throughout the day
- Fosters respect for privacy my maintaining confidentiality in all phases of the work
- Promotes public relations through prompt and courteous service
- Filing Therapist Notes, Day Treatment notes, and Doctors Notes
Education
High School Diploma - General High School Curriculum
Miami Beach Sr. High
Miami Beach, FLSkills
- 14 years experience working in a governmental setting in the administration and
care of Juveniles - Computer Skills: MSW, Windows '98/'00, Internet, Outlook, and Data Entry
- Clerically Sound: Typing, Phones, Messages, Filing, Operation of office equipment, Processing mail, and Office Management
- Highly Organized, Great Interpersonal and Communicative skills (both orally & written), and Ability to effectively Multi-task
- Works effectively in a professional environment with a diverse population
- Leadership, Management, and Teaching abilities
- Client Advocacy
- Government assistance programs
- Resource referrals
- Care Plan Evaluation
- Client assessment
- Case assessment
- Resource Coordination
References
- Erica Williams, Court Liaison Unit City of Miami Beach Police Department, (786) 356-1681
- Ja'toria Washington, Therapist Camillus House, (786) 414-0438
- Chiquita Myers, Supervisor Distribution Operators, (754) 292-9029
References
References available upon request.
Timeline
Case Manager Coordinator
Camillus House Lotus House Women's Shelter
11.2021 - 10.2024
Security Monitor
Aspira Arts Deco Charter School
01.2017 - 01.2019
Administrative Assessment Specialist for P.A.T.H. Program
New Horizons CMHC, Inc.
01.2013 - 01.2016
Administrative Assistant
New Horizons CMHC, Inc.
01.2009 - 01.2012
Linkage Specialist
New Horizons CMHC, Inc.
01.2006 - 01.2009
Health Information Management
New Horizons CMHC, Inc.
01.2004 - 01.2006
High School Diploma - General High School Curriculum
Miami Beach Sr. High
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