Loretta Jackson
Sag Harbor,NY
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated over five years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Construction Administrative Assistant
Jaxon & Associates
02.2017 - 07.2022
- Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Managed over 50 phone and email correspondence and handled incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication
Retail Manager
Flying Point Surf Shop
05.2011 - 10.2016
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Mentored and trained over forty sales associates for two store locations.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Scheduled over 50 employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - American History
St. Francis College
Brooklyn, NY05.2011
Skills
- Customer Communication
- Environmental Control
- Environmental Health and Safety
- Administrative Support
- Clerical Support
- Workflow Processes
- Administrative Procedures
- Customer Relationship Management
- Exceptional Communicator
- Customer Complaint Resolution
- Problem Resolution
- Product Knowledge
Timeline
Construction Administrative Assistant
Jaxon & Associates
02.2017 - 07.2022
Retail Manager
Flying Point Surf Shop
05.2011 - 10.2016
Bachelor of Arts - American History
St. Francis College
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