Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loretta Lucio

Saint Paul,MN

Summary

Adept at managing time and maintaining safety, I enhanced customer satisfaction and operational efficiency at Uber through expert navigation and adherence to traffic laws. My blend of strong customer service and vehicle maintenance skills, coupled with a proven track record of punctuality, positions me as a valuable asset to any team.

Overview

37
37
years of professional experience

Work History

Driver

Uber
09.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Secretary

AFSCME Council 5, American Federation Of State, County And Municipal Employees
01.2020 - 06.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

CNA

Minneapolis Veterans Home
08.1987 - 06.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

Certified Phlebotomist - Phlebotomy

USA Phlebotomy
Anoka, MN
03.2023

Trained Medication Aide Certification -

Century College
White Bear Lake, MN
06.2020

Certified Nursing Assistant -

St.Paul Technical Vocational Institute
Minnesota
01.1984

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • GPS and route planning
  • Punctuality
  • Safety Protocols
  • Defensive Driving
  • Driving in Adverse Conditions
  • Vehicle inspections
  • Traffic Law Observation
  • Vehicle Maintenance
  • Adaptable driving techniques
  • Order picking and processing

Timeline

Driver

Uber
09.2023 - Current

Secretary

AFSCME Council 5, American Federation Of State, County And Municipal Employees
01.2020 - 06.2023

CNA

Minneapolis Veterans Home
08.1987 - 06.2023

Certified Phlebotomist - Phlebotomy

USA Phlebotomy

Trained Medication Aide Certification -

Century College

Certified Nursing Assistant -

St.Paul Technical Vocational Institute
Loretta Lucio