Loretta Markham
Austin
Summary
Dynamic Chiropractic Assistant with a proven track record at Lumberton Chiropractic Health Center, excelling in patient rapport and retention. Skilled in electric muscle stimulation, Spinal decompression and appointment scheduling, I foster trust and satisfaction while ensuring efficient treatment flow. Committed to maintaining HIPAA compliance and a welcoming environment for optimal patient care.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Lumberton Chiropractic Health Center
06.2020 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using Rapid Doc and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Increased patient retention by following up on treatments and encouraging future appointments.
- Assisted patients with DDD and disc bulges by using the Doc Decompression table.
Chiropractic Assistant
Wilson Chiropractic
01.2018 - 02.2020
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
Education
Massage Therapy
Vista College
Beaumont, TX01-2013
High School Diploma -
Hazlehurst High School
Hazlehurst, MS05-2002
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments using Rapid
- Data entry efficiency
- Professionalism and ethics
- Electronic health records handling
- Massage therapies
- Interpersonal communication
- Treatment tracking
- Electric muscle stimulation
- Treatment room preparation
- Time management mastery
Languages
American Sign Language
Native or Bilingual
Timeline
Chiropractic Assistant
Lumberton Chiropractic Health Center
06.2020 - Current
Chiropractic Assistant
Wilson Chiropractic
01.2018 - 02.2020
Massage Therapy
Vista College
High School Diploma -
Hazlehurst High School
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