Loretta McCoy

Work History

The Well House

Dillsboro, North Carolina

06.2015 - 09.2024

Streamlined daily operations to optimize facility management and guest services.
Developed comprehensive staff training programs to enhance performance and efficiency.
Oversaw scheduling and staffing to effectively meet operational demands.
Monitored staff performance, addressing issues promptly to uphold service standards.
Enforced customer service standards while resolving problems to maintain quality.
Coached and mentored team members to improve job performance consistently.
Completed thorough shift change functions to sustain operational standards daily.
Maintained accurate records of employee attendance, payroll, and vacation requests.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Robbies

Sylva, North Carolina

03.2012 - 12.2014

Pizza Hut

Waynesville, North Carolina

01.1998 - 08.2000

Managed daily restaurant operations and ensured compliance with standards.
Trained and mentored staff on customer service and food safety practices.
Oversaw inventory management and coordinated supply orders to maintain stock levels.
Handled customer complaints and resolved issues to ensure satisfaction.
Assisted in scheduling shifts and managing employee workloads effectively.
Collaborated with management on strategic planning for operational improvements.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained up-to-date knowledge of company products and services.
Monitored employee attendance records, timekeeping, and payroll information.
Ensured compliance with safety regulations and company policies.
Resolved conflicts between team members in an effective manner.
Created reports on sales trends, inventory levels, and financial data.
Maintained accurate records of sales transactions using point-of-sale systems.

Great Smokey Mtn Railway

Sylva, North Carolina

03.1995 - 12.1997

Provided exceptional customer service to enhance dining experiences.
Managed table assignments to ensure efficient service flow.
Collaborated with kitchen staff for timely meal preparation and delivery.
Processed customer orders accurately using point-of-sale systems.
Maintained cleanliness and organization of dining area throughout shifts.
Assisted in training new servers on service standards and procedures.
Handled customer inquiries and resolved issues promptly and professionally.
Provided excellent customer service to ensure satisfaction.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills, and calculate totals.
Responded efficiently to guest inquiries and complaints in a professional manner.