Loretta Moore
Front Royal,VA
Summary
Achieved significant client satisfaction and operational efficiency at ABM Janitorial Services by leveraging exceptional relationship-building skills and expertise in workplace cleanliness. Spearheaded initiatives that enhanced team collaboration and service quality, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
Laundry Attendant
Doubletree By Hilton
06.2023 - Current
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Examined dried clothes to identify stains, tears and issues.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
Custodial Account Manager
ABM Janitorial Services
09.2021 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Custodial Manager
Warren County Public Schools
06.2004 - 09.2021
- Established performance benchmarks for custodial staff members, promoting accountability and continuous improvement in service delivery.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
- Promoted safety and compliance with industry regulations by conducting frequent safety audits.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
- Reduced maintenance costs through regular inspections and proactive repairs.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Negotiated contracts with vendors, securing cost-effective services and products for the facility.
- Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Launched preventative maintenance programs, reducing downtime due to equipment failures or malfunctions.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Edison High School
Alexandria, VA06.1985
Skills
Workplace Cleanliness
Color separation
Laundry folding and storage
Laundry room operations
Safety Procedures
Laundry equipment operation
Customer Service
Machinery Operation
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Relationship Building
Attention to Detail
Work Prioritization
Quality Assurance
Team Leadership
Inventory Support
Preventive Maintenance
Operating equipment
Sterilizing
Time Management
Multitasking
Problem-solving abilities
Active Listening
Team Collaboration
Effective Communication
Interpersonal Skills
Timeline
Laundry Attendant
Doubletree By Hilton
06.2023 - Current
Custodial Account Manager
ABM Janitorial Services
09.2021 - 09.2023
Custodial Manager
Warren County Public Schools
06.2004 - 09.2021
High School Diploma -
Edison High School
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