Loretta Mruk
Valparaiso,IN
Summary
Detail-oriented and highly organized professional with proven experience in pharmacy operations, customer service, and inventory management. Skilled at handling multiple tasks simultaneously with precision and efficiency. Strong ability to collaborate within team environments, resolve customer concerns, and maintain strict compliance with procedures. Open to relocation.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2020 - 04.2022
- Managed daily medication orders to maintain stock levels and anticipate inventory needs.
- Maintained accurate drug storage procedures, records, and registries for controlled substances.
- Assisted insurance representatives with claims processing, issue resolution, and payment reconciliation.
- Collected co-payments and processed full customer payments.
- Measured, counted, and compounded medications in compliance with standard protocols.
- Provided customer support in-store and over the phone, assisting with orders, system navigation, and product location.
- Proposed and implemented process improvements to enhance pharmacy organization and efficiency.
Hairstylist
Changes For Your Hair
01.2008 - 03.2020
- Delivered personalized haircuts, styling, and treatments based on client preferences and hair conditions.
- Scheduled appointments and optimized time slots to meet client demand efficiently.
- Processed customer payments and maintained accurate sales records.
- Developed strong client relationships resulting in repeat business and positive referrals.
- Organized sales areas and workstations to highlight products and increase sales.
- Managed phone and email communications to coordinate appointments and client follow-ups.
Bartender
Oakbrook OTB
08.2005 - 11.2008
- Maintained accurate bar inventory to ensure stock readiness and reduce last-minute ordering costs.
- Delivered prompt and professional customer service in a fast-paced environment.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Problem-solving
- Strong multi-tasking
- Detail-orientated
- Team collaboration
- Resolving customer issues
- Customer service
- Workflow optimization
- Confidentiality and HIPAA
- Pharmacy and customer records management
Timeline
Pharmacy Technician
Walgreens
02.2020 - 04.2022
Hairstylist
Changes For Your Hair
01.2008 - 03.2020
Bartender
Oakbrook OTB
08.2005 - 11.2008
High School Diploma -
College of DuPage