Loretta M. Tull
8530 Indianwood Way, Roseville,CA
Summary
Experienced in technical support and scheduling with a proven track record of resolving complex issues efficiently. Adept in policy development and delivering exceptional customer service. Strong skills in Microsoft Excel and team collaboration, recognized for implementing strategies that improve departmental performance.
Overview
20
20
years of professional experience
Work History
Technical Support – Customer Service
McKissock, LLC
10.2017 - 06.2025
- Answer Student Calls
- Confirm Student Access to classes
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Schedule Coordinator
McKissock, LLC
10.2017 - 06.2025
- Assign proper instructors for classes
- Ensure we had proper coverage for substitutions
- Developed and maintained schedules for multiple departments and locations.
- Adhered strictly to established guidelines when making decisions about scheduling priorities.
- Utilized scheduling software to manage resources and track progress of projects.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
Faculty and Administration Manager
McKissock, LLC
10.2017 - 06.2025
- Schedule Coordinator Duties
- HR Representative for Arizona Campus’s
- Instructor liaison
- Determine instructor requirements
- Create policies and procedures for instructors
- Ensure classroom enrollments meet revenue requirements
- Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
- Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Created monthly reports summarizing department activities for senior management review.
- Conducted performance reviews for administrative staff members to identify areas of improvement.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Reviewed incoming emails and responded accordingly within established timelines.
- Implemented cost-saving strategies across all departments that resulted in significant savings over time.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
- Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
Business Operations Coordinator
McKissock, LLC
10.2017 - 06.2025
- Schedule Coordinator Duties
- Create and maintain class schedules
- Work closely with Compliance/Regulatory
- Work closely with Site Operations
- Ensure timely payroll submission
- Track COG’s
- Coordinated meetings with internal teams as well as external vendors and clients regarding operational matters.
- Organized and maintained records of daily, weekly, and monthly operational activities.
- Assisted in developing annual operating budgets for various departments.
- Provided support to the management team in developing strategies to enhance operational efficiency.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Ensured compliance with applicable laws, regulations, policies, procedures. related to business operations.
Export Documentation Clerk
Norton Lilly International
Phoenix, Arizona
04.2010 - 09.2017
- Enter Export Bill of Lading Instructions from shipper
- Confirm payment and release cargo at destination
- Distribute incoming instructions, corrections and release requests
- Answer incoming international and domestic email
- Prepare customs reports and auto titles
- Complete vessel closure reports, check manifest for missing data
Equipment Control Coordinator
Norton Lilly International
Phoenix, Arizona
04.2010 - 09.2017
- Equipment (Asset) Management
- Control, tracking, documentation and repair of Equipment
- Correspond with Marine Terminal Operators and Depot Stations.
- Answer incoming international and domestic email
- Track and update equipment movements
- Source and manage port – door moves
- Maintain proper Equipment levels
Corrections Officer Cadet
State of Arizona, Department of Corrections
Tucson, Arizona
03.2009 - 04.2009
- Attended Corrections Officer Academy, preparing for position as Corrections Officer.
Arizona Sales Manager
Aerotech News & Review
Peoria, Arizona
04.2006 - 03.2009
- Direct other personnel in correct procedures for advertising sales
- Prepared renewal contracts and insertion orders for current and new customers
- Met with prospective customers to discuss and design new ad copy.
- Represented company at varied functions throughout Arizona
- On-site liaison for Military affairs
- Interviewed and hired new employees
Sales Assistant
Aerotech News & Review
Lancaster, California
03.2005 - 04.2006
- Maintain current accounts and prospected for new accounts
- Directed other personnel in correct procedures to increase advertising sales
- Prepared renewal contracts and insertion orders for current customers
- Made ad copy changes and proofread ad copy for any errors or corrections
- Met with prospective customers to discuss and design new ads
- Ensured that all accounts were present on weekly schedule
Education
Some College (No Degree) - Business Administration And Management
Hondros College of Business
ColumbusGraduate - Micro Computer Operations
Universal Computing Institute
Skills
- Microsoft Works
- Technical support
- Scheduling software
- Policy development
- Data entry
- Compliance regulations
- Customer service
- Team collaboration
- Project management
- Employee training
- Performance reviews
- Problem solving
- Effective communication
- Organizational skills
- Analytical and critical thinking
- Multitasking Abilities
- Remote office availability
- Flexible and adaptable
- Calm under pressure
- Clerical support
- Self-Directed
- MS Word
- Excel
- Quicken
- Quickbooks
- PowerPoint
- MS Project
- Outlook
Affiliations
- loves being outside gardening
- traveling
- hockey
References
References available upon request.
Timeline
Technical Support – Customer Service
McKissock, LLC
10.2017 - 06.2025
Schedule Coordinator
McKissock, LLC
10.2017 - 06.2025
Faculty and Administration Manager
McKissock, LLC
10.2017 - 06.2025
Business Operations Coordinator
McKissock, LLC
10.2017 - 06.2025
Export Documentation Clerk
Norton Lilly International
04.2010 - 09.2017
Equipment Control Coordinator
Norton Lilly International
04.2010 - 09.2017
Corrections Officer Cadet
State of Arizona, Department of Corrections
03.2009 - 04.2009
Arizona Sales Manager
Aerotech News & Review
04.2006 - 03.2009
Sales Assistant
Aerotech News & Review
03.2005 - 04.2006
Some College (No Degree) - Business Administration And Management
Hondros College of Business
Graduate - Micro Computer Operations
Universal Computing Institute
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