Loretta Nicholson
Detroit,MI
Summary
Personable Customer Service Representative with a 30 year proven history of improving effectiveness of workplace communication and coordination. Apt at building customer relationships, both internally and externally. Computer-literate professional able to adapt quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping, bookkeeping, writing, reconciliation of reports, analytical skills, as well as acquisition of supplies. Recognized consistently for performance excellence and contributions to success industry of Customer Service. Strengths in expressing sensitivity to people of diverse backgrounds and cultures. Backed by training in phone etiquette.
Overview
34
34
years of professional experience
Work History
Patient Management Clerical Associate
Tenet DMC Children's Hospital Of Michigan
Detroit, MI
10.2020 - Current
- Greet patients, families, and visitors, registered patients for appointments vias face-to-face.
- Collect insurance and demographics information, verify insurance coverage.
- Collect cash, checks, and credit card for copays and deductibles.
- Function as a liaison between patients and health care facility by answering patient questions regarding health facility policies and billing for services rendered.
- Assist patients in completing a variety of necessary forms and obtain required patient signatures as dictated by hospital policy and procedures.
- Endeavor to keep reception area clean and neat to give visitors positive first impression.
Patient Attendant for Safety
DMC Children's Hospital Of Michigan
Detroit, MI
01.2008 - Current
- Gathered dietary information, order meals, assist with feeding and monitoring intake to help patients achieve nutritional objectives and support wellness goals.
- Obtain and hand off rpatient reports to monitor patient behavior.
- Participate in a variety of fun activities with patients to boost mood, improve overall mental health and provide light entertainment.
- Reduce risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Wipe down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Evaluate patients to identify and address behavioral concerns and medically relevant symptoms, using analytical observational skills to appraise patient's risky, unsafe behaviors and provide safety interventions by redirection.
- Ensure patient safety by making every effort to reduce patient's fall risks.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Cashier's Office Representative
Tenet DMC Children's Hospital Of Michigan
Detroit, MI
05.1991 - 10.2020
- Built relationships with patients and families through active listening and communication skills to provide excellent customer service.
- Displayed a consistently positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Accessed computerized financial data to answer questions regarding specific accounts.
- Collected and posted patient copays, deductibles, and other misc hospital revenue. Maintained cash receipts. Reconciled daily financial audit reporting hospital revenue.
- Assisted patients with making payment arrangements.
- Trained other employees.
- Complied daily and month to date financial reports pertaining to cash receipts, expenditures, and bank deposits.
- Created solutions in areas of inventory and sales.
- Independently researched a wide variety o informational requests and follow ups as needed.
- Ordered supplies.
- Kept inventory of various EAC and parking tickets, and cab vouchers.
- Payroll distributions.
- Logged and mailed unclaimed payroll checks.
- Maintained intake and return of pf patient property log.
- Ensured vault balanced daily and maintained a proper quantity of cash and coin in vault.
- Cashed, logged, and deposited personal checks of employees.
- Answered incoming phone calls.
Education
Certificate of Office Medical Assisting - Medical Assisting
Technical Career Institute,
Clinton Township, MI10.1989
High School Diploma -
Jared Finney High School
Detroit, MI06.1989
Skills
- Bookkeeping
- MS Office
- Problem resolution
- Communications
- Excellent Customer Service Skills
- Sorting and labeling
- Relationship development
- Mail handling
- Project organization
Timeline
Patient Management Clerical Associate
Tenet DMC Children's Hospital Of Michigan
10.2020 - Current
Patient Attendant for Safety
DMC Children's Hospital Of Michigan
01.2008 - Current
Cashier's Office Representative
Tenet DMC Children's Hospital Of Michigan
05.1991 - 10.2020
Certificate of Office Medical Assisting - Medical Assisting
Technical Career Institute,
High School Diploma -
Jared Finney High School
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