Loretta Noble
Palatine,USA
Summary
To obtain a position working within a progressive company that offers a high level of challenge, responsibility, and the opportunity for career growth. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Administrative Services Coordinator II
American Honda Motor Corp
Hoffman Estates
05.2021 - Current
- Provide administrative support to zone management and the field team, as needed, to meet or exceed all stated Major Areas of Responsibility (MARs) for the fiscal year.
- Complete all projects and tasks assigned by Zone Management in a timely, professional manner.
- Plan all Zone meetings, including accommodations, activities, and dinners.
- Coordinated office operations to ensure smooth workflow and efficiency.
- Developed and maintained filing systems for easy document retrieval.
- Scheduled meetings and events to optimize team collaboration and communication.
- Assisted with onboarding new employees by providing orientation materials.
- Generated weekly status reports summarizing project progress or department activities.
- Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
- Organized and maintained administrative records and documentation.
- Supported special projects as assigned by senior management team members.
Regional Case Manager
American Honda Motor Corp
03.2018 - 05.2021
- Handled customer inquiries in relation to company products nationwide to provide resolutions to customers via extensive research in timely manner.
- Mediated complaints filed with the BBB and Attorney General's Office.
- Handled incoming internal/external customer contacts via oral/written communication to resolution, while promoting lifetime loyalty by making goodwill decisions.
- Added accurate notes to the Honda data base while managing multiple service districts collaborated with other Case Mangers while working as a team member to accomplish department goals.
- Acura Division
Team Lead
American Honda Motor Corp
07.2017 - 03.2018
- Lead initial responses to associate relations concerns, and manage non-escalated issues to resolution.
- Advise supervisors and managers on performance, attendance, and other associate relations matters.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Provide coaching and guidance to management on performance-related issues.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Honda Division
Regional Case Manager
American Honda Motor Corp
09.2011 - 07.2017
- Handled customer inquiries in relation to company products nationwide to provide resolutions to customers via extensive research in a timely manner.
- Mediated complaints were filed with the BBB and the Attorney General's Office.
- Handled incoming internal and external customer contacts via oral and written communication to resolution, while promoting lifetime owner loyalty by making goodwill decisions.
- I added accurate notes to the Honda database while managing multiple service districts, collaborated with other case managers, and worked as a team member to accomplish department goals.
- Assessed client needs and developed tailored support plans effectively.
- Documented case notes accurately in compliance with corporate policies and procedures.
- Honda Division
Inbound Customer Service Representative
American Honda Motor Corp
08.2010 - 09.2011
- Navigated through multiple systems to resolve customer requests.
- Maintained updated knowledge of company's products and services.
- Inbound call center receiving calls from Honda owners inquiring about warranties, documenting complaints, dealer information, along with part information.
- Dispatched appropriate cases to the regional manager in lieu of reimbursement consideration.
- Provide assistance to customers or deny them as far as repairs are concerned, according to warranty guidelines affecting their vehicle.
- Initiated anger management techniques when appropriate, to effectively provide first-call resolution by avoiding escalations.
- Provided technical support for vehicle-related issues and troubleshooting.
- Collaborated with cross-functional teams to resolve customer concerns promptly.
- Maintained detailed records of customer interactions in the CRMS system.
- Honda Division
Education
MARIC COLLEGE OF MEDICAL CAREERS
Vista, CASkills
- Microsoft Office
- Filing system maintenance
- Meeting coordination
- Team collaboration
- Time management
- Office administration
- Calendar management
- Scheduling appointments
- Office inventory management
- Employee records management
- Microsoft Excel
- Microsoft Access
- Event planning
- Report preparation
- Attention to detail
- Effective communication
Additional Information
Knowledge of computers, working with Windows, Microsoft Word, Excel, Power Point, Lotus Notes, Experienced with IN, Airbase, CRMS, CRRS and CICS, Excellent organizational, communication, analytical, and people skills., Results-oriented, with an ability to see any assignment to successful completion., Thrives in a busy, fast-paced working environment., Typing 70 wpm
References
References available upon request.
Timeline
Administrative Services Coordinator II
American Honda Motor Corp
05.2021 - Current
Regional Case Manager
American Honda Motor Corp
03.2018 - 05.2021
Team Lead
American Honda Motor Corp
07.2017 - 03.2018
Regional Case Manager
American Honda Motor Corp
09.2011 - 07.2017
Inbound Customer Service Representative
American Honda Motor Corp
08.2010 - 09.2011
MARIC COLLEGE OF MEDICAL CAREERS