Loretta Padilla
Brighton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Night Auditor
Comfort Inn by Choice Hotels
07.2025 - 11.2025
- Night auditor
- Developed strong relationships with guests, fostering loyalty and repeat business through personalized service.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist/Night Auditor
Quality Inn and Suites
03.2025 - 07.2025
- Night Auditor
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Conducted nightly audits of financial transactions, verifying accuracy and compliance with hotel policies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Shift Supervisor
Sapp Brothers Travel Center
08.2022 - 12.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed cash register operations, maintaining balanced drawers throughout shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Janitor
Unique Janitorial And Maintenance Service, LLC
01.2021 - 07.2021
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Streamlined daily operations by organizing and replenishing janitorial supply closets regularly.
Shift Supervisor/Cashier
7 Eleven
12.2017 - 11.2019
- Worked at three different locations 6302 E. 72nd Ave. Commerce City, Colorado 80022 , 6966 Dahlia St. Commerce city Colorado 80022 also 1690 N. Pearl St., Denver, Co 80021
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Conducted regular audits of cash handling processes to maintain accuracy and security.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier/Sales Associate
Valero
09.2015 - 11.2016
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Manager
Little Caesars Pizza
02.2012 - 11.2015
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Enhanced customer experience through proactive problem-solving and effective communication with team members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Supervisor/ Cake Decorator
Dairy Queen
03.2011 - 02.2012
- Maintaining high standards of customer service in high volume and fast pace operations. Assembling food orders while maintaining appropriate portion control. Following food, safety procedures, according to company, policies and health and sensation regulations check temperatures of freezers, refrigerators, kitchen appliances and equipment to ensure proper functioning. Preparing cake, orders to customers request and satisfaction.
Education
GED - undefined
Bueno
Fort Lupton, COSkills
- Customer service
- Time management
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Hospitality services
- Guest relations
- Multitasking and organization
Certification
- March 2024 to March 2027
Timeline
Front Desk Receptionist/Night Auditor
Comfort Inn by Choice Hotels
07.2025 - 11.2025
Front Desk Receptionist/Night Auditor
Quality Inn and Suites
03.2025 - 07.2025
Shift Supervisor
Sapp Brothers Travel Center
08.2022 - 12.2023
Janitor
Unique Janitorial And Maintenance Service, LLC
01.2021 - 07.2021
Shift Supervisor/Cashier
7 Eleven
12.2017 - 11.2019
Cashier/Sales Associate
Valero
09.2015 - 11.2016
Assistant Manager
Little Caesars Pizza
02.2012 - 11.2015
Shift Supervisor/ Cake Decorator
Dairy Queen
03.2011 - 02.2012
GED - undefined
Bueno