Loretta Paris
Federal Way,Washington
Summary
Friendly Patient Advocate detail-oriented, hardworking and reliable. Successful working with hospital systems, providers, entities and negotiating balance bills on the members behalf to achieve positive all-around outcomes.
Overview
15
15
years of professional experience
Work History
Patient Advocate + Contracts Manager
Willow Health (Continuant Employee Benefit Plan)
Fife, Washington
08.2019 - Current
- Manage over 500 Members
- Respond to members concerns and questions with compassionate and knowledgeable service.
- Enter details into computer systems and managed database of information.
- Work effectively with staff from all departments to coordinate resolutions.
- Assist members in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Negotiate contracts with hospital systems, providers, and facilities.
- Achieved signed contracts with large hospital systems.
- Negotiate balance bills for members with hospital systems, providers and facilities.
Project Manager
Continuant
Fife, Washington
10.2010 - 08.2019
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated 30 projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Named Account Manager
Continuant
Fife, Washington
11.2007 - 10.2010
- Maintained existing customers by delivering superior customer service through lifecycle of accounts.
- Demonstrated high level of Business to Business communication skills. Demonstrated ability to identify and establish relationships with decision makers and have clear understanding of customer business, and company objectives.
- Continually reviewed each account relative to customers needs; Inform customers of products enhancements, announcements and product developments and services.
Education
Tacoma Community College
Tacoma, WASkills
- Superior Customer Service
- Member Information Management
- Member Needs Assessment and Referral
- Building Rapport and Credibility
- Member Confidentiality and Data Security
- Documenting and Recording Information
- Quality Standards and Protocols
- Benefits Verifications
- Project Requirements
- Negotiation
- High level business to business communications
- Member Issue Resolution
Timeline
Patient Advocate + Contracts Manager
Willow Health (Continuant Employee Benefit Plan)
08.2019 - Current
Project Manager
Continuant
10.2010 - 08.2019
Named Account Manager
Continuant
11.2007 - 10.2010
Tacoma Community College
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