Loretta Plybon
Niagara Falls,NY
Summary
Skilled Night Auditor bringing 25+ years of experience in hospitality environments. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor and dedicated to helping guests feel welcome and maintaining night audit efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Night Auditor
Courtyard By Marriott
04.2018 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Performed regular property walkthroughs during night shift, addressing any safety hazards or cleanliness concerns.
- Processed payments securely using property management system while adhering to strict privacy guidelines.
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Maintained and organized in-lobby market/shop including being responsible for keeping track of inventory and ordering to keep products stocked for guest availability
- Reviewed checklist on daily basis and planned shift accordingly.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Balanced hotel accounts and resolved discrepancies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Cashier/Bakery Sales Clerk
TOPS MarketLLC
- 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Enhanced customer satisfaction by providing efficient and friendly service at bakery counter.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Collaborated with bakery team to ensure proper product display and pricing information for customers.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Operated commercial mixers, ovens, and bread slicers.
- Maintained safe food handling standards at all times.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
Night Auditor/Front Desk Clerk
Falls Hotel-LLC./Hampton Inn
- Greeted clients; provided exceptional customer service and support while accommodating hotel/motel clients by registering and assigning rooms to guests, issuing room keys or cards, accurately and efficiently operated POS cash register for cash and credit card transactions, keeping waiting time for customers to minimum
- Corrected complaints; developed close and personal relationships with clients to ensure customer loyalty and retention
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Operated telephone console by answering, transferring, setting up automatic wake up calls
- Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests if needed
- Kept coffee stocked in waiting room and prepared coffee for breakfast in mornings
- Prepared to-go breakfast bags and made available for departing guests.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Night Auditor/Front Desk Clerk
REHC 1, Inc. Hampton Inn
- Greeted clients; provided exceptional customer service and support while accommodating hotel/motel clients by registering and assigning rooms to guests, issuing room keys or cards, accurately and efficiently operated POS cash register for cash and credit card transactions, keeping waiting time for customers to minimum
- Corrected complaints; developed close and personal relationships with clients to ensure customer loyalty and retention
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Operated telephone console by answering, transferring, setting up automatic wake up calls
- Keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests if needed
- Kept coffee stocked in waiting room and prepared coffee for breakfast in mornings
- Prepared to-go breakfast bags and made available for departing guests.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Office Clerk/ Office Manager/Furniture Sales
Big Sandy Furniture, Inc.
- Greeted clients; provided exceptional customer service and support, assistance to potential customers on sales floor, including information in response to inquiries about products and services; and to handle and resolve complaints, in person and by telephone, close and personal relationships with clients to ensure customer loyalty and retention.
- Operated telephone console by answering, transferring calls appropriately.
- Assist customers with payment options for purchases including financial loans.
- End of day reconciliation reports on computer and in paperwork; at end of shift or at end of business day, including reconciling charge sales and cash receipts with total sales to verify accuracy of transactions and counting cash
- Preparing cash for bank deposit then taking deposit to bank.
- Other duties were filing, using copy/ printer, and computer (Internet, company system for daily operations, Microsoft word and Excel) and light office cleaning.
- Also opened and closed store, which included turning on/off all equipment and turning off/on alarm system, ensuring store was ready for business.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
CSR/Customer Service Representative
Speedway
- Provided exceptional customer service and support.
- Accurately and efficiently operated POS cash register and filled orders, keeping waiting time for customers to minimum.
- Balanced cash drawer daily.
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.
- Handled incoming stock with various vendors.
- Handled lottery and money orders transactions.
- Also closed down store which included shutting off equipment and setting alarm system.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Customer Service/Receptionist
H & R Block Inc.
- Greeted clients; operated telephones-answering /transferring to appropriate ext., and scheduling appointments.
- Accurately and efficiently operated POS cash register (handle payments from tax clients); keeping waiting time for customers to minimum.
- Filing all paperwork in relation to tax returns, handling of refund anticipation checks, used printer and copier/scanner, and computer, and light office cleaning.
- Processed payments accurately, balancing cash drawer at end of each shift for proper accounting practices.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
Assistant Manager/Front Desk Clerk
Welcome LLC./Southern Hills Inn
- Greeted clients; provided exceptional customer service and support.
- Corrected complaints: developed close and personal relationships with clients to ensure customer loyalty and retention.
- Checked in/out clients in hotel/motel Check Inn System, accurately and efficiently operated POS cash register, keeping waiting time for customers to minimum.
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.
- Operated telephone console by answering, transferring, setting up automatic wake up calls.
- Set reservations for individuals and/or large groups, such as athletic teams, church groups, motorcycle clubs, construction companies with various amounts of workers, etc.
- Arranged billing invoices/letters for direct billing companies.
- Recruited, trained, and evaluated office and housekeeping/maintenance staff.
- Mentored new employees on company objectives, business standards, and employee expectations.
- Assisted in working out totals for cash and other takings at end of each working day and preparing money for bank deposits; then take deposits to bank.
- Made schedules and prepared payroll information for processing from payroll company, every 2 weeks.
- Kept petty cash fund for supplies, reconciled at least once week; also ordered other supplies that was billed for.
- Other duties were filing, tending to continental breakfast bar area (keeping stocked and cleaned) clean guest rooms whenever short staffed, upkeep of outdoor swimming pool during summer season.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Front Desk Clerk
Patco Properties/ Best Western Southern Hills Inn
- Greeted clients; provided exceptional customer service and support while accommodating hotel/motel clients by registering and assigning rooms to guests, issuing room keys or cards, accurately and efficiently operated POS cash register for cash and credit card transactions, keeping waiting time for customers to minimum
- Corrected complaints; developed close and personal relationships with clients to ensure customer loyalty and retention
- Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions
- Operated telephone console by answering, transferring, setting up automatic wake up calls
- Set reservations for individuals and/or large groups, such as athletic teams, church groups, motorcycle clubs, construction companies with various amounts of workers, etc.
- Other duties were filing, tending to continental breakfast bar area (keeping stocked and cleaned) clean guest rooms whenever short staffed, upkeep of outdoor swimming pool during summer season.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Education
H.S. Diploma - College Preparatory
Vinson High School
Huntington, WV06.1996
Skills
Time Management
Customer Assistance
Front Desk Operations
Hotel reservations
Professionalism and Discretion
Hospitality services
Detail Oriented
Nightly Audits
Welcoming guests
Personal Information
Title: Office Oriented-Clerical/Receptionist/Customer Service/Front Desk-Night Auditor
Timeline
Front Desk Night Auditor
Courtyard By Marriott
04.2018 - Current
Cashier/Bakery Sales Clerk
TOPS MarketLLC
- 05.2018
Night Auditor/Front Desk Clerk
Falls Hotel-LLC./Hampton Inn
Night Auditor/Front Desk Clerk
REHC 1, Inc. Hampton Inn
Office Clerk/ Office Manager/Furniture Sales
Big Sandy Furniture, Inc.
CSR/Customer Service Representative
Speedway
Customer Service/Receptionist
H & R Block Inc.
Assistant Manager/Front Desk Clerk
Welcome LLC./Southern Hills Inn
Front Desk Clerk
Patco Properties/ Best Western Southern Hills Inn
H.S. Diploma - College Preparatory
Vinson High School