Summary
Overview
Work History
Education
Skills
Timeline
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Loretta Presnall

Turnerville,United States

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

17
17
years of professional experience

Work History

Shop Owner

River Bank Collabs
10.2017 - Current
  • Owner and Operator of River Bank Collaborations.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Frozen Food Manager

Citronelle Market Place
03.2016 - 10.2016
  • Improved inventory management by implementing a more efficient tracking system.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
  • Streamlined order processing for faster turnaround times and increased sales volume.
  • Collaborated with suppliers to negotiate better pricing, resulting in reduced costs and higher profits.
  • Managed loss prevention efforts, reducing waste and improving profitability.
  • Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.

Cashier

D&B Gas Station
02.2015 - 03.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cell Phone Sales Associate

Wal-Mart Supercenter
06.2007 - 12.2012
  • Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
  • Achieved sales targets consistently by identifying customer needs and matching them with appropriate products.
  • Built strong relationships with customers, resulting in repeat business and positive referrals.
  • Assisted management with inventory control, ensuring optimal product availability for customer needs.
  • Conducted informative product demonstrations to highlight key features and benefits of various cell phone models.
  • Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
  • Maintained an up-to-date knowledge of industry trends, new products, and emerging technologies to better serve customers.
  • Provided exceptional after-sales support by answering questions, troubleshooting issues, and recommending accessories or upgrades as needed.
  • Developed personalized solutions for each customer''s unique communication needs, resulting in increased satisfaction and loyalty.
  • Boosted overall sales results by effectively cross-selling related products and services, such as accessories, insurance plans, or extended warranties.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Performed in-store product demonstrations at assigned events.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Education

High School Diploma -

Citronelle High School
Citronelle, AL
05.2007

Skills

  • Employee Scheduling
  • Customer service expertise
  • Security Systems
  • Financial management expertise
  • Sales proficiency
  • Waste Reduction
  • Shipment Tracking
  • Marketing expertise
  • Pricing strategy
  • Store maintenance
  • Business Operations

Timeline

Shop Owner

River Bank Collabs
10.2017 - Current

Frozen Food Manager

Citronelle Market Place
03.2016 - 10.2016

Cashier

D&B Gas Station
02.2015 - 03.2016

Cell Phone Sales Associate

Wal-Mart Supercenter
06.2007 - 12.2012

High School Diploma -

Citronelle High School

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Loretta Presnall