Loretta Reeves
Villas
Summary
Dedicated Digital Banker with strong problem-solving and compliance skills. Committed to enhancing customer satisfaction through effective communication and prompt resolution of inquiries.
Overview
30
30
years of professional experience
Work History
DIGITAL BANKER
US BANK
VILLAS
09.2021 - 01.2026
- Assisted customers with account inquiries and transaction processing.
- Conducted account reconciliations and resolved discrepancies promptly.
- Educated clients on banking products and services available.
- Maintained compliance with banking regulations and company policies.
- Provided customer service and support to clients regarding banking products and services.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Provided guidance and assistance to junior staff members as needed.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Professional
American Express
Greensboro
08.1995 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns to enhance overall service experience.
- Resolved customer complaints in a timely fashion.
- Mentored new employees on procedures and policies to maximize team performance.
- Collaborated with team members to enhance service delivery and improve overall customer experience.
- Delivered exceptional customer support through multiple communication channels.
- Resolved customer inquiries using internal systems and databases effectively.
- Collaborated with teams to enhance service delivery and customer satisfaction.
- Managed escalated issues, ensuring timely resolution and client retention.
- Participated in team meetings to share feedback and improve service processes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Greeted customers and provided prompt, courteous service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
High School Diploma -
FIRST COLONIAL HIGH SCHOOL
Virginia Beach, VA06-1987
Some College (No Degree) - Psychology
Tidewater Community College
Virginia Beach, VAFTTC
Skills
- Account reconciliation
- Banking regulations
- Customer education
- Transaction processing
- Compliance management
- Customer relationship management
Timeline
DIGITAL BANKER
US BANK
09.2021 - 01.2026
Customer Service Professional
American Express
08.1995 - 04.2020
High School Diploma -
FIRST COLONIAL HIGH SCHOOL
Some College (No Degree) - Psychology
Tidewater Community College
FTTC