Dynamic professional with a proven track record in healthcare and operational leadership, notably at Homestead Senior Care. Excelled in delivering compassionate emotional support and implementing efficient operational strategies, enhancing patient outcomes and team productivity. Skilled in EMR/EHR and adept at fostering positive environments, demonstrating a significant impact on both client well-being and organizational efficiency.
Hi, I’m
Loretta Richards
Las Vegas,NV
Summary
Overview
11
years of professional experience
Work History
Homestead Senior Care
Care Provider
08.2020 - 04.2021
Job overview
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Promoted social, emotional, and physical health through diverse activities.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Arranged transportation and accompanied patients to doctors' offices and errands
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
TMI
Lead Job Coach
09.2018 - 04.2019
Job overview
- Organized networking events connecting clients with potential employers, resulting in multiple successful hires.
- Developed comprehensive resource guides for clients, encompassing various industries and skill levels.
- Assessed individual client needs and provided tailored resources for successful job acquisition.
- Utilized labor market data to guide clients towards in-demand industries with high growth potential.
K Mart
Supervisor of Operations
11.2009 - 01.2013
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Education
Adult Education School Las Vegas, NV
HiSET
University Overview
Skills
- Emotional Support
- Housekeeping
- EMR / EHR
- End of life care
- Mobility Assistance
- Physical therapy assistance
- Personal Care
- Medical Documentation
- Personal Hygiene Assistance
- Transportation Assistance
Timeline
Care Provider
Homestead Senior Care
08.2020 - 04.2021
Lead Job Coach
TMI
09.2018 - 04.2019
Supervisor of Operations
K Mart
11.2009 - 01.2013
Adult Education School
HiSET
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