Loretta Rodriguez
Summary
Dynamic professional with a proven track record at Grange Insurance, excelling in high-stress situations and boosting customer loyalty through empathetic service. Mastered multitasking and problem-solving, enhancing operational efficiency by streamlining processes. Skilled in Microsoft Excel and fostering teamwork, adept at driving positive outcomes and meticulous attention to detail.
Overview
24
24
years of professional experience
Work History
Billing/Loss Reporting Specialist
Grange Insurance
06.2022 - Current
- Handled high-stress situations with poise and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both external and internal customers.
- Responded to customer requests for products, services, and company information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Worked productively in fast-moving work environment to process large volumes of claims.
Deposit Operations Representative
Isabella Bank
03.2001 - 06.2022
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Enhanced team productivity by providing ongoing training, guidance, and support.
- Delegated work and coordinated staff members' daily responsibilities.
- Collaborated with various departments to support daily activities oversight and coordination.
Education
High School Diploma -
Fellowship Baptist Academy
Carson City, MI06-1993
Skills
- Microsoft Excel
- Willingness to learn
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Excellent communication
Timeline
Billing/Loss Reporting Specialist
Grange Insurance
06.2022 - Current
Deposit Operations Representative
Isabella Bank
03.2001 - 06.2022
High School Diploma -
Fellowship Baptist Academy
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