Loretta Rodriguez-Armstrong

Essential Duties & Responsibilities:

Portfolio Property Manager.

• Direct portfolio activities across three residential complexes: Tribeca Apartments, Lacy Lofts Apartments, and Lacy Terrace Apartments.
• Utilize techniques and company directives to screen, hire, train, coach, and develop on-site staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance.
• Organize tasks for office and maintenance personnel.
• Promote harmony and quality job performance of staff through support, and effective leadership.
• Ensure staff compliance and consistency with company policies and procedures.
• Develop and maintain strong working relationships with owners and tenants to minimize hassle for both parties.
• Implement rental payment policies, and pursue delinquent accounts via phone calls and personal visits.
• Managed production of yearly financial adjustments for rent, expenses, and taxes.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Oversaw daily operations, maintenance, and administration of various properties.
• Conducted regular inspections of the portfolio's properties to ensure they were in good condition.
• Assisted in preparing budgets for upcoming projects relating to the development or refurbishment of individual properties within the portfolio.
• Financial Management:
• Maximize net operating income by implementing cost control strategies and enhancing revenue.
• Create annual operating budgets and projections.
• Monitor the timely receipt, reconciliation, and coding of deposits, rent collections, and charges to ensure they are submitted on a timely basis.
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices.
• Ensure property closeouts were completed on time, and ownership financial reports were accurate.

Strategic Leasing Management:

• Develop a yearly marketing plan and utilize marketing strategies and systems.
• Ensure that staff leasing techniques are effective in obtaining closure, follow-up procedures are met, signing/documentation of leases is accurate, and reporting systems are accurate and up to date.
• Resolve concerns and requests promptly for positive experiences.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Effectively schedule and conduct tours, lease, and move in prospective residents. Assist with the application process, welcome new residents home, and support daily resident living as needed to provide the highest quality of customer service possible.
• Prepare detailed budgets and financial reports for properties.
• Monitor market trends in order to identify potential opportunities for increasing revenue from the portfolio's properties.
• Solicit and analyze bids for repairs, renovations, and general maintenance.

Administrative and Maintenance Management:

• Manage and oversee operations, maintenance and administration of properties.
• Ensured all administrative and leasing reporting is accurate, complete, and submitted on a timely basis.
• Organized an emergency team for the property, ensuring proper response and handling of all property emergencies with staff, residents, buildings, etc. Within company guidelines, to minimize liability.
• Manage excellent customer service, and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance, and ensure repairs are noted and completed on a timely basis; this requires regular property inspections and tours.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
• Provide direction to, and monitor, maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., "walk" units to ensure make-ready and work orders are complete

Conducted all of the duties outlined above from the beginning of the purchase, through conversion, renovations, lease-up, and final sale of the property.

• Conducted all of the duties outlined above from the beginning of the purchase, through conversion, renovations, lease-up, and final sale of the property through two ownerships.