Summary
Overview
Work History
Education
Skills
Timeline
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Loretta Small

Harrisburg,PA

Summary

Proven leader with extensive experience with fostering community growth and ensuring resident safety. Excelled in team management and effective communication, driving operational improvements and positive resident-staff relations. Demonstrated adaptability and problem-solving abilities, enhancing resident well-being and program development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Residential Coordinator

Bold Inc.
02.2021 - 08.2024
  • Developed a strong sense of community among residents through the organization of events, activities, and support services.
  • Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
  • Collected feedback from residents and family members to identify opportunities for program and operational improvements.
  • Oversaw Teams to grantee timely completion of case notes
  • Promoted positive relations between residents and staff.
  • Maintained important organizational paperwork and resident data.
  • Ensure ISP's were up to date with each consumer
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Solved grievances and complaints by collaborating with residents.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Helped develop and implement programs to foster community growth and development.
  • Facilitated smooth transition of new students into residential program.
  • Conducted weekly meetings with staff to review goals, address issues and provide support.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Supervised student employees and provided feedback on performance.
  • Evaluated student progress to identify areas of improvement and provide feedback.

HHA

Momma Nan's Home Care
08.2020 - 02.2021
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.

Education

Bachelor of Science - General Management

Bryant And Stratton College
Buffalo, NY
05.2015

Associate of Applied Science - Business

Bryant & Stratton College
110 Broadway St. Buffalo, NY 14203
05.2012

Skills

  • Health and safety
  • Team Management
  • Scheduling Management
  • Safety practices
  • Security Procedures
  • Meal Preparation
  • Activity Planning
  • Interpersonal Relationships
  • Policy Enforcement
  • Behavior monitoring
  • Crisis Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Active Listening
  • HIPAA Compliance
  • Effective Communication
  • Adaptability and Flexibility
  • Call Answering and Routing

Timeline

Residential Coordinator

Bold Inc.
02.2021 - 08.2024

HHA

Momma Nan's Home Care
08.2020 - 02.2021

Bachelor of Science - General Management

Bryant And Stratton College

Associate of Applied Science - Business

Bryant & Stratton College

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Loretta Small