Loretta Taylor

Transferred telephone calls to appropriate staff members to expedite customer service.

Manged accounts payable department and customer service

• Responded to telephone, email and in-person customer inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Utilized office management software to record and track customer information.
• Updated account information to maintain customer records.
• Provided excellent customer care by responding to requests.
• Prepared invoices, reports, financial statements and other documents.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed cash, card and check transactions to complete customer payments.
• Monitored and updated company's website.
• Identified and resolved discrepancies and errors in customer accounts.

• Built positive and nurturing environments to support child social and emotional growth.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Taught children everyday skills and language.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Assisted children with homework assignments and special projects across different subjects.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Played games, worked on puzzles, and read books to young children.
• Led indoor and outdoor activities to entertain and occupy children.
• Prepared healthy, age-appropriate snacks and meals.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.