Loretta Tenorio
Belen,NM
Summary
Seasoned Manager with broad experience in team leadership Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions.
Overview
21
21
years of professional experience
Work History
Operations Assistant Manager
The Home Depot
Albuquerque, NM
03.2004 - Current
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Identified areas for improvement within the organization's operations process.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Night Operations Assistant Store Manager
The Home Depot Inc
Albuqueruqe , NM
03.2004 - Current
- Supervised a team of 10+ employees during night operations.
- Provided training to new employees on company policies and procedures.
- Conducted weekly meetings with night staff to review goals and objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Specialty Assistant Store Manager
The Home Depot Inc
Farmington, NM
03.2004 - 08.2019
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
High School Diploma -
Jemez Valley High School
Jemez Pueblo, NM06-2001
Skills
- Work Planning and Prioritization
- Attention to Detail
- Reporting and documentation
- Recordkeeping
- Document Management
- Delegating Work
- Employee Scheduling
- Inventory Management
- Hiring and Training
- Policy and Procedure Adherence
- Performance Tracking
- Customer Support
- Bookkeeping
Timeline
Operations Assistant Manager
The Home Depot
03.2004 - Current
Night Operations Assistant Store Manager
The Home Depot Inc
03.2004 - Current
Specialty Assistant Store Manager
The Home Depot Inc
03.2004 - 08.2019
High School Diploma -
Jemez Valley High School
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