Loretta Treadway
Yukon,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hancock Fabrics Inc
01.2014 - 01.2016
- Sales and Customer Service. Training of new associates and supervision of their work. Processing of Payroll on a weekly basis. Assists Manager when needed and assume managerial duties when she is gone from premises. Inventory and accounting of large items and distribution of weekly inventory to the sales floor.
Payroll Assistant / Field Representative - Call Center
Cox Communications
01.2004 - 01.2010
- Review and confirm time sheets for accuracy within policy guidelines for payroll. Utilization of both Kronos and Time & Labor computerized payroll systems. Maintain high levels of confidentiality in handling problems and inquiries regarding payroll. Positive interaction with accounting in resolving any problems that might arise. Maintain records of vacations, PTO, doctor appointments, and various absences. Work closely with supervisors, managers and directors to ensure smooth daily operations for them. Monitor all credits given by representative for accuracy and supportability. Issues reports each month and quarter for Senior Vice President. Consistent use of Excel spreadsheets in all areas of work.
Customer Service/Technical Service Representative
Cox Communications
01.1998 - 01.2004
- Over 5 ½ years service in areas of Sales, Technical Service, and Billing. Experience in Telephone, High Speed Internet as well as Cable. Support for overnight manager in performing duties equal to a Lead position as well as a Dispatcher for the Tulsa Region. Performing duties as required while lending a hand to co-workers by answering inquires, taking command of escalated calls and lending assistance to the operations of the Call Center during the nighttime.
Administrative Assistant to Project Manager
Alman Electric Company
01.1996 - 01.1998
- Responsibilities include proposal preparations for job bids for construction on a military installation. Directly managing files of all personnel. Ensuring employment applications are correct. Aiding new employees in filling out W-4s, and I-9s. Maintain time cards, hours worked per week, vacation and sick leave eligibility. Preparing time sheets weekly through Lotus 123 program. Distribute paychecks and actively seeking quick resolutions if any payroll disputes arise.
Administrative Assistant
USPA&IRA
01.1988 - 01.1996
- Providing support for two Registered Financial Planners. Directly responsible for gathering and maintaining highly confidential and personal information from the clients to include social security numbers, military and civilian pay, military benefits, taxes, savings, investments, debts and medical records. Documents, charts and applications for insurance and investments are prepared for presentation of financial programs to the clients. Preparing monthly, quarterly and annual reports for the Regional and National offices. Maintaining files and records as well as training schedules for agents, so continuous education requirements are current. Ensuring all credentials are readily available for inspections conducted by the Home Office and the U. S. Securities and Exchange Commission.
Education
Business Administration
Rose State College
Oklahoma City, OK01.2000
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Tarrant County Jr. College
Fort Worth, TX01.1998
High school diploma or GED - undefined
Capitol Hill High School
Oklahoma City, OK05.1966
Skills
- Typing
- Sales management
- Store management
- Handling customer inquiries
- Cash drawer management
- Proficient in Microsoft Outlook
- Effective customer complaint resolution
- Customer inquiry handling
- Effective phone communication
- Team leadership
- Communication skills
- Computer proficiency
- Customer engagement
- Supervising experience
- Shift management
- Building client relationships
- Making change
- Cash handling proficiency
- Time management
- Property casualty insurance
- Payment card transaction handling
- Specialty store experience
- Payment verification
- Retail pharmacy experience
- Microsoft Excel
- Microsoft Office
- Team management
- Depositing cash
- Customer service
- Attention to detail
- Basic math
Certification
- Loretta Treadway
- July 2022 to Present
- G06211948
- Driver's License
- July 2022 to July 2030
- G006211948.
- Insurance Producer License
- Property & Casualty License
Languages
English
Additional Information
My desire to work with people is great. I thoroughly enjoy daily interaction with others and like to make them feel as though they are the ONLY ONE who is important. I have a keen ability to communicate with anyone on any level comfortably and feel I am able to answer questions of any kind. My schedule is very flexible without restrictions and I am willing to work any hours or days I am needed.
Timeline
Assistant Store Manager
Hancock Fabrics Inc
01.2014 - 01.2016
Payroll Assistant / Field Representative - Call Center
Cox Communications
01.2004 - 01.2010
Customer Service/Technical Service Representative
Cox Communications
01.1998 - 01.2004
Administrative Assistant to Project Manager
Alman Electric Company
01.1996 - 01.1998
Administrative Assistant
USPA&IRA
01.1988 - 01.1996
Business Administration
Rose State College
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Tarrant County Jr. College
High school diploma or GED - undefined
Capitol Hill High School