Loretta Tucker
Granbury,TX
Summary
Dynamic leader with proven success at Stripes Convenience Store, adept in operations management and team building. Excelled in driving sales growth and profitability, enhancing customer satisfaction, and implementing cost-saving strategies. Skilled in inventory control and employee training, achieving significant improvements in staff performance and process efficiencies. Demonstrates exceptional interpersonal communication and strategic planning abilities.
Overview
22
22
years of professional experience
Work History
General Manager
Stripes Convenience Store
08.2014 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Assistant Store Manager
Walmart
08.1996 - 07.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Training and Development
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Vendor relationships
- Performance Improvement
- Consistently meet goals
- Exceptional interpersonal communication
Timeline
General Manager
Stripes Convenience Store
08.2014 - 07.2018
Assistant Store Manager
Walmart
08.1996 - 07.2014
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