Loretta Velez
Bermuda Dunes,CA
Summary
Results-driven professional with extensive experience in quality control and inspection reporting at Westin Mission Hills Resort. Proven ability to enhance operational effectiveness through training and mentoring, while improving customer satisfaction and reducing costs. Skilled in visual inspections and proactive problem-solving, consistently delivering superior service and achieving project goals.
Overview
17
17
years of professional experience
Work History
Self Inspector
Westin Mission Hills Resort
08.2022 - Current
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Pro Desk Specialist
Lowes Home Improvment
02.2018 - 08.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
Pro Desk Specialist
Home Depot
11.2008 - 01.2018
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Education
No Degree - Certified Nursing Assistance Training Program
College of The Desert
Palm Desert, CA05-2025
High School Diploma -
Coachella Valley Adult School
Coachella12-2023
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Spreadsheet tracking
- Professionalism
- Active listening
- Problem-solving abilities
- Problem-solving
Timeline
Self Inspector
Westin Mission Hills Resort
08.2022 - Current
Pro Desk Specialist
Lowes Home Improvment
02.2018 - 08.2022
Pro Desk Specialist
Home Depot
11.2008 - 01.2018
No Degree - Certified Nursing Assistance Training Program
College of The Desert
High School Diploma -
Coachella Valley Adult School
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