Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Loretta Walker

Leander,TX

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

SAS Heavy Haul, LLC
05.2022 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive heavy haul runs, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Work with vendors to procure permits for haul.
  • Dispatched runs to drivers via TowBook app.
  • Followed up with and closed out factoring for payment.

Merchandise Associate

Lowes Home Improvment
02.2021 - 05.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Created attractive displays to promote items.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Established strong vendor relationships to maintain and support business.

Install Sales Coordinator

Lowes Home Improvment
12.2017 - 02.2021
  • Coordinated installations reviews and completion of related paperwork.
  • Operated and served as subject matter expert on in-store order management system.
  • Prepared materials and staged items for installer pickup.
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
  • Assisted with employee training and coaching in Installed Sales program.
  • Maintained relationships with return customers.
  • Built strong relationships with clients by following up on previous purchases and installation of products.
  • Maintained store equipment, printers and fax machines.
  • Built relationships with vendors and installers by communicating via phone calls, email, and fax.
  • Followed up with vendors to confirm installation dates. If needed called customer to set new date of install.
  • Spoke with vendors to followup with estimated dates for product arrival date to store.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Spoke

Cashier

Lowes Home Improvment
04.2017 - 11.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Head Bartender

Leander Beer Market
09.2014 - 10.2016
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Poured and prepared mixed drinks for over 75 customers daily.

Waitress

Luigi's Italian Restaurant
09.2013 - 09.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Yucaipa High School
Yucaipa, CA

Skills

  • Ease with Computers and Technology
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Multitasking and Time Management
  • Document and File Management
  • Back Office Operations
  • Document Sorting
  • Order Placement
  • Project Schedule Coordination

Timeline

Administrative Assistant

SAS Heavy Haul, LLC
05.2022 - 07.2022

Merchandise Associate

Lowes Home Improvment
02.2021 - 05.2022

Install Sales Coordinator

Lowes Home Improvment
12.2017 - 02.2021

Cashier

Lowes Home Improvment
04.2017 - 11.2017

Head Bartender

Leander Beer Market
09.2014 - 10.2016

Waitress

Luigi's Italian Restaurant
09.2013 - 09.2014

High School Diploma -

Yucaipa High School

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Loretta Walker