Windows 10 & 11 Operating Systems
Years of professional experience
Loretta Warner
IT Manager
Georgetown,KY
Overview
11
11
13
13
Certifications
12
12
Years of post-secondary education
10
10
Additional years management experience outside the IT sector
Summary
Resourceful, positive and results-driven IT Manager with proven track record in optimizing operations and enhancing technological efficiency. Strong focus on team collaboration and delivering impactful results, adaptable to changing needs. Skilled in IT infrastructure management, project coordination, and strategic planning. Known for reliability, problem-solving, and effective communication. Always seeking new opportunities to learn and grow both professionally and personally.
Work History
IT Systems and Web Manager
Asphalt Institute
01.2023 - 01.2025
- Worked independently, serving as the entire IT department supporting internal and external stakeholders
- Responsible for project management with the procurement, installation and maintenance of all systems, applications, technology, hardware, etc
- Ensured high availability, performance and security across IT systems, including on-premises, hybrid and cloud environments
- Managed network, server, and storage infrastructure, overseeing daily operations
- Created all company IT policies, establishing protocols for backup, disaster recovery, and business continuity
- Oversaw, managed and supported critical systems including the Association Management System (Protech) and Learning Management System (Docebo)
- Maintained functionality, accuracy and plugins on six websites utilizing WordPress
- Responsible for 37 domains – reduced this from 67 domains
- Developed and managed budgets for short- and long-term projects as well as operational IT budget
- Led the development of a new company website, aligning it with brand guidelines and business objectives
- Coordinated with external vendors to manage domain registrations, hosting services, and third-party integrations effectively
IT Support Specialist
United States District Court
04.2020 - 01.2023
- Managed high levels of call flow and responded to technical support needs across six federal court locations
- Configured hardware, devices, and software to set up workstations for employees
- Utilized VMware for virtual desktop solutions
- Designed and created the public website using Drupal and the internal website using SharePoint Online
- Responsible for availability, backup and upgrades to eight Linux servers
- Supported courtroom technology in fifteen court rooms
- Helped streamline repair processes and update procedures for support action consistency
- Used KACE ticketing systems to manage and process support actions and requests
Desktop Support Supervisor
Kentucky Medical Services Foundation
09.2016 - 03.2020
- Provided technical support to 300 employees for computer hardware, software and printers
- Developed customized training programs tailored to meet individual employee needs while promoting professional growth within the company
- Mentored junior staff members in advanced troubleshooting methods and industry best practices for desktop support management
- Maintained high levels of user satisfaction by consistently meeting and exceeding established service level agreements for desktop support services
- Used SCCM to image and configure all new computers
- Utilized Nessus to scan and remediate computer vulnerabilities
- Maintained accurate computer and hardware inventory
- Responsible for company hardware buyback program
- Implemented role-based access for billing software
- Updated all users from various outdated office versions to Office 365
- Removed shared drive and updated all users to One Drive
- Upgraded all users from W7 to W10 machines
Technical Support Analyst
Exceptional Living Centers
02.2014 - 09.2016
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills
- Resolved complex technical issues, enhancing overall system performance
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime
- Imaged and configured all new hardware for corporate office and nineteen assisted living/skilled nursing facilities
- Maintained accurate computer and hardware inventory for all buildings
- Maintained the definition and control of role-based access to systems and data
- Stayed current with industry trends and emerging technology advancements to better serve client needs when troubleshooting challenges arose.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT 07.2023 - 09.2024
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT 04.2019 - 06.2021
Associate of Science - Computer Office Technology
Lexington Community College
Lexington, KY 01.2002 - 05.2006
Associate of Science - Graphic Design
Lexington Community College
Lexington, KY 01.2002 - 05.2006
Certification
ITIL Foundations
CompTIA A+
CompTIA Network+
CompTIA Project+
CompTIA Security+
CompTIA Cloud Essentials+
CompTIA Secure Infrastructure Specialist
CompTIA IT Operations Specialist
Certified Internet Web - Professionals
Certified Internet Web - Associate
Certified Internet Web - JavaScript Specialist
Certified Internet Web -Web Design Specialist
Certified Internet Web -Web Foundations Associate
Software
UX 365 & MX 365
Office 365 Admin
SharePoint Online Admin
Exchange Admin
Active Directory
Group Policy
PDQ Inventory & Deploy
Carbon Black
Google Analytics
Go Daddy
Drupal
WordPress
Citrix
Horizon VMware
TeamViewer
KeePass
Barracuda Backups
Nessus
ForitClient & AnyConnect VPN
Remedy, Service Now & KACE Ticketing Systems
Skills
Problem-solving
Attention to detail
Organizational skills
Technical troubleshooting
Domain management
Content management
UI and UX design
Website maintenance
E-commerce management
Google analytics
Web accessibility
User testing
Web security
Technical support
Application support
System troubleshooting
Technical documentation
Project management
Backup and recovery
Training and mentoring
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