Loretta Welborn
Arden,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Asheville Womens Medical Center
12.2018 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Athena to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and processed patient referrals and transfer requests.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Office Assistant
Asheville Eye Associates
04.2006 - 12.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Allscripts to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Ordered and dispensed contact lenses
Education
High School Diploma -
Clyde A Erwin
60 Lees Creek Road05.1982
Skills
- Payment Collection and Processing
- Medical Records Maintenance
- Phone and Email Etiquette
- OSHA Compliance
- Computer Skills
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
- Patient Referrals
- Mail Distribution
- Positive Attitude
- Flexible Schedule
- Patient Demographics
- Empathy and Compassion
- Patient Registration
- Data Entry
- Referral Verification
Timeline
Medical Office Assistant
Asheville Womens Medical Center
12.2018 - Current
Medical Office Assistant
Asheville Eye Associates
04.2006 - 12.2018
High School Diploma -
Clyde A Erwin
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