Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Loretta Whitesides

Fall River,MA

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server

Russell Morin Fine Catering
07.2023 - Current
  • Streamlined banquet setup process for improved efficiency and reduced labor costs.
  • Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
  • Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
  • Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
  • Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
  • Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
  • Demonstrated flexibility by adapting quickly to changes in event schedules or guest requirements on short notice.

Bartender / Server /Special Events Assistant

41 NORTH
04.2020 - 09.2023
  • Provided attentive service in high-volume without sacrificing attention to detail or guest rapport.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu
  • Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender / Server /Event Sales Coordinator

The Pier
06.2011 - 08.2018
  • Enhanced event experience by efficiently coordinating logistics and supporting event planners.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
  • Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Trained and supervised event staff to complete tasks on time.

Guest Service Representative

The Stone House
05.2012 - 03.2015
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Processed payments accurately while adhering to company policies and procedures.
  • Supported event planning initiatives by liaising between clients and hotel departments for successful execution of events held at the property.
  • Used internal software to process reservations, check-ins and check-outs.
  • Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Innkeeper /Motel Manager

The Surf Motel
04.2008 - 05.2012
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
  • Created and managed accurate occupancy forecasts and budgets.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
  • Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
  • Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Real Estate Agent /Property Manager

DeWolve Reality / Century 21 / Newport Rentals
01.1983 - 01.2008
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
  • Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
  • Advertised client properties through websites, social media, and real estate guides.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Education

Associate of Applied Business - Business Administration And Management

Sawyer School of Business
Warwick, RI

Skills

  • Deadline Driven
  • Event Sales / Planning
  • Multitasking Abilities
  • Business Administration
  • Social Media Marketing
  • Customer Service
  • Contract Execution
  • Upselling strategies
  • Sales Expertise

Accomplishments

.

  • Won "Chairmans Club" Award for High Sales 2 years
  • Won "Presidents Club " Award for High Sales
  • Won "Century 21 Award for High Sales

Certification

  • TIP Certified

Timeline

Server

Russell Morin Fine Catering
07.2023 - Current

Bartender / Server /Special Events Assistant

41 NORTH
04.2020 - 09.2023

Guest Service Representative

The Stone House
05.2012 - 03.2015

Bartender / Server /Event Sales Coordinator

The Pier
06.2011 - 08.2018

Innkeeper /Motel Manager

The Surf Motel
04.2008 - 05.2012

Real Estate Agent /Property Manager

DeWolve Reality / Century 21 / Newport Rentals
01.1983 - 01.2008

Associate of Applied Business - Business Administration And Management

Sawyer School of Business

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Loretta Whitesides