LORETTA ZORNES
Bucyrus,OH
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at acquiring knowledge of new technologies and processes to drive success. Effective project manager with a track record of delivering innovative solutions and results.
Overview
3
3
years of professional experience
Work History
RETRIEVAL SPECIALIST
Optum via Robert Half
03.2024 - Current
- Record retrieval using various EMR systems
- Followed all company policies and procedures to deliver quality work.
MEDICAL RECORDS ANALYST
Avita Health System
10.2021 - 02.2024
- Efficiently retrieved and scanned records into the EPIC EMR system.
- Answered phone and walk in requests for records.
- Read and checked Op and Brief Op notes to make sure all information needed was there before being scanned into the system.
- Faxed records to other hospitals
- Took care of RISK and Hedis requests
- Became a notary for this position.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Tracked and monitored requests for medical records release.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Education
No Degree - CPC
AAPC
09.2024
High School Diploma -
Mohawk High School
Sycamore, OH06.1985
Skills
- Experienced medical records analyst with over two years of experience at Avita Health System and current employment as a retrieval specialist for Optum via Robert Half
- Skilled in Microsoft Office, phone communication and document scanning
- Currently pursuing CPC certification through AAPC
- Customer Relations
- Documentation Management
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Analytical Thinking
- Reliability
Personal Information
Title: RETRIEVAL SPECIALIST
Timeline
RETRIEVAL SPECIALIST
Optum via Robert Half
03.2024 - Current
MEDICAL RECORDS ANALYST
Avita Health System
10.2021 - 02.2024
No Degree - CPC
AAPC
High School Diploma -
Mohawk High School
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