Loretta "Lorrie" Bocon
Haiku,HI
Summary
Proven to enhance guest experiences at Maui Arts & Cultural Center through exceptional customer service and efficient cash handling, bringing a strong work ethic and a knack for multitasking. Collaboration with teams has consistently improved service quality and kitchen efficiency, showcasing the ability to meet and exceed employer expectations with both hard and soft skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server/Barista
Maui Arts & Cultural Center
09.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- ,Served food and beverages promptly with focused attention to customer needs, serving approximately 3000 guests
- Worked with POS system to place orders, manage bills, and handle complimentary items with sales as high as $7500.00 dollars.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Utility
Kamehameha Schools Maui
09.2012 - 03.2013
- Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
- Ensured high food safety standards by diligently following sanitation and cleanliness guidelines at all times.
- Enhanced team productivity by collaborating closely with co-workers, ensuring timely completion of tasks.
- Increased overall kitchen cleanliness, focusing on deep-cleaning tasks such as scrubbing floors, walls, and equipment surfaces regularly.
- Served up to 900 students breakfast and lunch
Cook/Kitchen Utility Worker
State Of Hawaii Department Of Education
08.2003 - 08.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours, serving up to approximately 900 students.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Pantry Line Cook
Mamas Fish House
07.1996 - 07.1997
- Collaborated with fellow line cooks to maintain consistent food quality across all stations.
- Prepped ingredients efficiently before each shift, ensuring smooth operation during busy meal periods.
- Participated in weekly team meetings to discuss menu changes, challenges faced, and areas for improvement within the department.
- Improved plate presentation techniques resulting in increased positive feedback from customers on appearance and taste.
Education
Certicate -
Hawaii Food Handler Card & Training
Wailuku, HI11.2019
Associate of Science - Associate of Applied Science
Community Clinic of Maui
Wailuku, HI05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Professional Appearance
- Food Running
- High-volume dining
- Beverage Preparation
Certification
- Licensed Resource Caregiver - 3 years
Timeline
Server/Barista
Maui Arts & Cultural Center
09.2016 - Current
Kitchen Utility
Kamehameha Schools Maui
09.2012 - 03.2013
Cook/Kitchen Utility Worker
State Of Hawaii Department Of Education
08.2003 - 08.2012
Pantry Line Cook
Mamas Fish House
07.1996 - 07.1997
- Licensed Resource Caregiver - 3 years
Certicate -
Hawaii Food Handler Card & Training
Associate of Science - Associate of Applied Science
Community Clinic of Maui
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