Loretta Lynn Massion
Yukon,OK
Summary
Highly motivated and outgoing Customer Service Representative looking to grow in a professional environment. Possesses excellent written and verbal communication and presentation skills. Approaches each task with enthusiasm and creativity while embracing the opportunity to learn and expand professional skills. Reliable and recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations.
Overview
18
18
years of professional experience
Work History
Order Puller
Hobby Lobby
10.2022 - 04.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inventoried warehouse stock.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Performed proper lifting and handling techniques to maintain safe working environment.
Receptionist
Cain Law Office
09.2021 - 03.2022
- For Personal Injury, Divorce, Bankruptcy, Probate & SSDI Answered phones, scanned documents, filed mail, greeted customers and ordered supplies
- Assisted medical paralegals on calling balances for customers bills and helping gather info for settlements
- Took in calls to determine which attorney it was best suited for
- Coordinated with attorneys schedules and client appointments
- Setup conference room for court reporter, attorneys and clients for Zoom.
Owner/Creator
Lorie Lynn’s Boutique
06.2020 - 12.2021
- Run the marketing promotions on social media to market products and offers to customers
- Manage accounting needs including budgeting and orders as well as inventory
- Review and fulfill new orders as well as process shipping, returns, and deliveries
- Facilitate events and networking with vendors and customers to ensure products are properly marketed and ordered
- Review and test products to ensure high quality products and communicate to customers what they are ordering and when their products will be available or delivered.
Purchasing Assistant/Expeditor/Administration Officer
Brewer Carpet Design Center
04.2010 - 04.2020
- Ordered materials and products for the store to ensure all products were properly stocked as needed
- Scheduled and expedited materials to local installers so all materials were on hand for current jobs
- Maintained complete documentation and records of all purchasing activities.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed supplier and vendor relationships.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Purchasing Assistant
Jim Cooley Construction
09.2009 - 03.2010
- Submitted quote packets that included blueprints and specifications for subcontractor proposals
- Evaluated returned proposals and identified labor, material, and time requirements to ensure the best pricing was available
- Reviewed proposals that included projects with GSA, USPS, Army, USCG and Air National Guard.
Office Manager
Gallery of Kitchens
01.2007 - 07.2009
- Managed all aspects of the office including accounts receivables and payables, quoting, permitting, and scheduling
- Facilitated customer service to ensure our customers needs were met
- Managed marketing and sales promotions to help promote and grow the company
- Reviewed forecasting, budgeting and tax reports for the company to ensure all company requirements were met
- Worked directly with the homeowners architect and design team with the kitchen and bathroom designs
- Worked with the vendors to carry new product lines and possible promotions.
Store Manager
Smith & Hawken
04.2005 - 01.2007
- Managed over 10 associates efficiently and effectively by establishing priorities and delegating to meet goals and objectives set by the company
- Responsible for overall financial operations, hiring, training, inventory and scheduling
- Coordinated scheduling with buyers and merchandisers
- Prepared orders for customers to ensure all their needs were met in a satisfactory manner
- Took inventory of products and made sure everything was stocked correctly and organized
- Ensured the cleanliness of the storefront by cleaning the work area and dishes
- Balanced the cash register at the beginning and end of every shift to ensure that everything was accounted for.
Education
No Degree - Computer Networking And Telecommunications
Gibbs College
Norwalk, CT05.2001
High School Diploma -
Robert E. Lee High School
Houston05.1995
Skills
- Motivated Team Player
- Schedule Management
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Organization and Efficiency
- Coordination
- Vendor Management
- Creating Purchase Orders
- Customer Needs Assessments
- Inventory and Supply Control
Timeline
Order Puller
Hobby Lobby
10.2022 - 04.2023
Receptionist
Cain Law Office
09.2021 - 03.2022
Owner/Creator
Lorie Lynn’s Boutique
06.2020 - 12.2021
Purchasing Assistant/Expeditor/Administration Officer
Brewer Carpet Design Center
04.2010 - 04.2020
Purchasing Assistant
Jim Cooley Construction
09.2009 - 03.2010
Office Manager
Gallery of Kitchens
01.2007 - 07.2009
Store Manager
Smith & Hawken
04.2005 - 01.2007
No Degree - Computer Networking And Telecommunications
Gibbs College
High School Diploma -
Robert E. Lee High School
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