Loretta S. Sharpe
Charlotte,NC
Summary
Contributing to quality healthcare thru lifelong learning and professional development through optimized technology. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Experienced Patient Accounts Specialist/Patient Access with over 10 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
Work History
Patient Accounts Specialist (PAS)
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte , North Carolina
2021.01 - Current
- Prepared reports detailing billing actions, flags and other key information.
- Processed debtor payments and updated accounts to reflect new balance.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Works under immediate supervision of managers and supervisors in Patient Financial Services (PFS)
- Reviews difficult work queues and special projects assigned by leadership.
- Demonstrate thorough knowledge and understanding of patient billing transmission.
- Analyzes denial reasons provided by payers. Collaborates with management to identify trend and address root causes of denials.
- Trains new teammates as needed.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Patient Services Specialists
Pelvic Health
Charlotte , NC
2018.09 - 2020.12
- Greets and registers patients.
- Verifies insurance and demographic information.
- Checks patients in and out and makes appointments as indicated.
- Collects co-pays and patient payments.
- Work cancellation/schedules changes of providers Answers basic patient billing questions and/or directs to PBO/UBO.
- Monitors and resolves registration errors.
- Completes referrals and authorizations as needed.
- Assists with some financial counseling duties as needed.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Opened office each day and prepared money drawers.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Printed department and physician schedules.
- Compiled and reviewed medical charts.
- Handled 10 calls per per day to address customer inquiries and concerns
Patient Services Specialists
Sharpe 2, Charlotte Medical Clinic
Arboretum Charlotte , NC
2014.02 - 2017.09
- Greets and registers patients.
- Verifies insurance and demographic information.
- Checks patients in and out and makes appointments as indicated.
- Collects co-pays and patient payments.
- Work cancellation/schedules changes of providers Answers basic patient billing questions and/or directs to PBO/UBO.
- Monitors and resolves registration errors.
- Completes referrals and authorizations as needed.
- Assists with some financial counseling duties as needed.
- Completes charge entry in timely manner, as needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Handled 20 calls per day to address customer inquiries and concerns
Patient Registrar
Carolinas HealthCare System
Mercy Charlotte , NC
2001.07 - 2014.02
- Assisted on special projects at other facilities 100 Bed Management Experience Responsible for interviewing patients Managed beds for entire hospital EPIC trained (Super User) Met individual and team cash goals monthly.
Home Owners Association President
Community Affiliations, Cedar Lane Farms
Charlotte , NC
2010.07 - 2012.07
- 2Have served four terms previously Charlotte.
- Resolved problems, improved operations and provided exceptional service
- Saved $5,000 by implementing cost-saving initiatives that addressed long-standing problems
Material Accounting Specialist
US Reserves Utica
Syracuse , NY
2003.01 - 2007.01
- E4 Honorable Discharge Maintained inventory of soldiers gear in/out Ordering supplies Processed/filed supply request.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Conducted research, gathered information from multiple sources and presented results
Education
Masters of Business Administration -
University of Phoenix
12.2012
Bachelor of Science - Business Management
University of Phoenix
Charlotte, North Carolina07.2010
Skills
- Collaboration
- Analytical skills
- Supervision
- Self-motivated professional
- Reading comprehension
- Critical thinking
- Data management
- Training & Development
- Interpersonal Communication
- Planning and Coordination
- Basic math
- Cultural awareness
- Automated Account Review
- Correspondence Sorting and Filing
- AR Aging Reports
- Attention to Detail
- Compassionate patient care
- Creative problem solving
- Report preparation
- Medical terminology knowledge
- Key stakeholder relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Patient Accounts Specialist (PAS)
Atrium Healthcare, Previously Carolinas Healthcare System
2021.01 - Current
Patient Services Specialists
Pelvic Health
2018.09 - 2020.12
Patient Services Specialists
Sharpe 2, Charlotte Medical Clinic
2014.02 - 2017.09
Home Owners Association President
Community Affiliations, Cedar Lane Farms
2010.07 - 2012.07
Material Accounting Specialist
US Reserves Utica
2003.01 - 2007.01
Patient Registrar
Carolinas HealthCare System
2001.07 - 2014.02
Masters of Business Administration -
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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