Human Resources Professional
Loretta Smith, MHRD
Director Human Resource and Organizational Development
Spartanburg,SC
Summary
Solutions-driven HR leader with proven expertise in leading transformative HR projects to elevate the company. Developed HR and OD strategies based on evaluating HR trends and data. A reputation for delivering value-added HR and OD programs aligned with strategic objectives. Employee Relations and Change Management Expert. Recognized for the ability to influence leaders and create organization-wide support for the changes that drive our business.
Overview
30
30
15
15
Organizational Development
15
15
Instructional Design and Facilitation
15
15
Executive HR Leadership
25
25
Employee Relations
20
20
Executive Coaching and Mentorship
25
25
Strategic Human Resources
20
20
Change Management
20
20
Performance Management
20
20
Leadership Development
1
1
Succession Planning
33
33
years of post-secondary education
Work History
Director of Human Resources and OD
CR England
Salt Lake City, UT
05.2021 - Current
- Specialized HR advice for United States and Mexico Operations.
- Instructional Design and Facilitation of Organizational Development; Employee Relations, Union Avoidance, and Investigations; Policy Development, Review status changes, terminations, and reinstatements; Proactive trend analysis and recommendations; Employee retention recommendations; COVID Management.
- ISD: Managing Mental Illness; Soft Skills for Manager; Soft Skills for Mentors; and Soft Skills for Recruiting.
- Organization Development: Soft Skills for Managers Training to entire Company including OTR, Intermodal and Dedicated Divisions within 6 Months, Civility, Service Superstar, Escalation, Coaching for Success Training and Development.
- Strategic Human Resources Consultation to one of the U.S. and Mexico’s Largest Global Trucking Companies, Dedicated Division with over 10,000 employees globally.
- Awarded: 2023 Employee of the Year and 2022 Employee of the Quarter
Human Resource Manager/Director
Marley Lilly
Greer, SC
07.2020 - 05.2021
- HR Business Partner for corporate and manufacturing facility.
- Full-cycle Human Resources.
- Payroll Management, Compensation, Bonus and Benefits Management.
- Employee Relations, Retention and Engagement Strategies, Conflict Resolutions.
- Employee Relations Investigations and Instructional Design, Training and Development.
- Recruiting, Co-Employment and Talent and Staffing Management.
- Policies, Procedure, and Program Development.
Sr. HR Business Partner/Leader
Belk Distribution Facility
Jonesville, SC
11.2019 - 07.2020
- Human Resources Solutions for 2nd Shift for Distribution Center 1000 employees per shift.
- Provided structure and accountability to 2nd and 3rd Shift.
- Recruiting, onboarding and orientations, retention strategies, counseling, employee relations, policy development, investigations, and terminations.
- HR Reports, Investigation Summaries.
- Revised procedures and policies.
- Co-Employment with Staffing Agencies.
- Compensation and Benefits.
Vice President of HR and Organization Development
The Charles Lea Center
Spartanburg, SC
04.2018 - 05.2019
- Senior HR Leader, Adviser and Consultant.
- Directed HR and Training services for 530 employees in SC and NC; and Managed HR department team of seven (7).
- Created and implemented employee relations policies to help increase employees’ job satisfaction.
- Devised procedures and practices for hiring new employees and managing staff.
- Established an up-to-date orientation procedure for onboarding new hires and training them to meet the needs of the organization.
- Communicated with employees about compensation, benefits, wellness and other facets of their employment.
- Approved and scheduled PTO and SL based on employee need and company requirements.
- Responded to questions or complaints from employees in a timely fashion.
- Developed and Facilitated Leadership Program with over 100 graduates.
- Developed Employee Handbook.
- Executed Quarterly Job Fairs.
- Developed and Presented the Direct Service Professional (DSP) Curriculum for Approval to SC Board of Education.
- Rolled out DSP Tiered Compensation Program.
- Developed Mentorship Program for DSPs.
- Introduced Microsoft Office Training to Organization.
- Introduced Disabled Sensitivity Training to Organization.
- Developed Recruitment, Onboarding and Training Program for North Carolina Division.
- Developed LMS for employees unable to attend live classes.
- Updated Orientation Program for Live Classes and LMS.
- Introduced Recruiting Video and Strategic Recruiting and Retention Plan.
- Development and Revision of Policies and Procedures.
- Trained HR Team to conduct Investigations.
- Trained Senior Leadership on Due Diligence, Fairness and Consistency.
CEO - Principal Consultant
FL Smith HR and Organizational Development Consultants
08.2011 - Current
- Responsible for providing strategic HR and OD advice.
- Develop, design and instruct adult learning.
- Organizational Change and Organizational Development.
- Motivational speaking and facilitation of strategy meetings.
- Facilitate No Harassment and No Sexual Harassment, Introduction to Management, Customer Service and Business Etiquette.
- DEI Reviews, Process Reviews, HR Audits, Third-party Investigations, and Recommendations.
- Provide strategic advice to businesses, towns, and cities regarding HR and Public Relations issues, Resolutions, Transparency and Public Relations.
- Process improvements to add to the bottom line, reduce liability, promote success for organization.
Zone Human Resources Business Partner (Promotion)
The Fresh Market
08.2012 - 12.2016
- HR Management Consultant, Strategist and Partner.
- Employee Relations Champion and Change Agent.
- HR Assessments.
- Proactively Develops integrated solutions and effective communications.
- Formulates partnerships to deliver value-added service to management and employees that reflect the business objectives.
- Maintains an effective level of business literacy regarding the Company's financial position, its midrange plans, its culture and its competition.
- Coaching talent and leadership development; and LMS partner with Training.
- Talent Acquisition, Performance Management HRIS (Taleo, ICIMS, and Ultipro), Retention Strategy, Open Houses, Orientations, and New Store Openings.
- Coaching and Leadership Development, Instructional Design and Presentations, Leadership Development.
- Employee Relations Resolution, Investigations and Interviews.
- Developed: Employee Exit Survey; Benefits Referral Bonus Program.
- Served as: Editor, Employee Newsletter, Regional Action Team Leader, HR Representative for Kazan Payroll Review, EDI Leader for HR.
- Award: Master Mentor of the Year, The Fresh Market 2016
HR and Training Director and Chief EEO Officer
State of South Carolina Dept. of Labor, Licensing, and Regulations
Columbia, SC
12.2011 - 07.2012
- Directed HR, Training, and Administration for 42 Agencies that Support the State of South Carolina Divisions of Professional and Occupational Licensing, Fire and Life Safety, Labor, Immigration, Administration and Legal Services, and OSHA.
- Directly responsible for the administration, coordination and evaluation of the following: Full Cycle Recruiting, Organization Development, Performance Management, Coaching, and Accountability.
- Class, Compensation, Benefits/Wellness & Payroll Management, Retirement & 401K.
- Workers Compensation, FMLA, and Unemployment.
- Safety & Crisis Management, and Investigations.
- Purchasing Administration and Contracts.
- Position Analysis/Job Description.
- DEI Officer for State of SC - Affirmative Action & EEO Policy and Compliance, Executive Coaching.
- Reviewed and responded to Complaints at the Governor’s Office.
- Wrote Justification to House of Representatives to get South Carolina Firemen on Police Retirement System and it was Approved by the Legislature (first time).
- Legal Team – Revised State of SC Immigration Policy 2012.
Corporate Human Resources Manager/Director
Cafe Enterprises, Inc.
Taylors, SC
05.2004 - 12.2011
- HR Business Partner for Corporate and 50 locations with over 3500 employees in SC, NC, GA, VA & TN.
- Recruitment and Orientations.
- Training, Leadership Development and Leadership Coaching.
- Developed & Conducted Audits; Managed Compliance.
- Employee Relations: Responded to charges related to Title VII, ADEA, ADA, Harassment, OSHA, and FLSA.
- Authored EEOC position statements; Investigations.
- Policy Development – Policies, Procedures & Employee Handbooks.
- Instructional Design of HR/Compliance Training; LMS Development.
- FMLA/Leave of Absences, Compensation and Benefits.
- Human Resources Federal and State Reports - EEO-1, OES; Turnover Report; People Report.
- Performance Management, Instructional Design, Change Management, DEI Initiatives.
Diversity Training Manager
Denny's Corporation
Spartanburg, SC
10.2002 - 04.2004
- Managed Diversity Initiatives Training and Compliance for over 1500 locations and over 21,000 employees.
- Managed Diversity Training Team; and Responsible for Diversity & Hospitality Initiatives Training.
- Instructional Design Manuals, Charts and Presentations and Training for Certified Trainers.
- Evaluated Corporate Compliance.
- Conducted 6 National Training Conferences for 10,000+ Managers and Franchisees Diversity training, hospitality, and intervention training.
- Instructional Design.
Education
Master of Human Resource Development - Human Resources
Clemson University
Clemson, SC 08.2009 - 08.2011
Bachelor of Science - Criminal Justice
University of South Carolina
Columbia, SC 08.1977 - 12.2008
Skills
- HR Management
- Organizational Development
- Instructional Design
- Training Facilitation
- Diversity, Equity and Inclusion Reviews and Recommendations
- Employee Relations
- Executive Coaching
- Process Improvement
- Leadership Development
- Change Management
- Retention
- HR Strategies
- Performance Management
- Ability to Encourage and Motivate Employees
- Employee Relationship Management
- Strategies to Increase Revenue and Retention
- Succession Planning
Certification
- Diversity Training Professional
- Leadership Development
- Human Resources Management
- Instructional Design
- Servant Leader
- Trainer/Facilitator
- Strategic Planning
Timeline
Director of Human Resources and OD
CR England
05.2021 - Current
Human Resource Manager/Director
Marley Lilly
07.2020 - 05.2021
Sr. HR Business Partner/Leader
Belk Distribution Facility
11.2019 - 07.2020
Vice President of HR and Organization Development
The Charles Lea Center
04.2018 - 05.2019
Zone Human Resources Business Partner (Promotion)
The Fresh Market
08.2012 - 12.2016
HR and Training Director and Chief EEO Officer
State of South Carolina Dept. of Labor, Licensing, and Regulations
12.2011 - 07.2012
CEO - Principal Consultant
FL Smith HR and Organizational Development Consultants
08.2011 - Current
Master of Human Resource Development - Human Resources
Clemson University
08.2009 - 08.2011
Corporate Human Resources Manager/Director
Cafe Enterprises, Inc.
05.2004 - 12.2011
Diversity Training Manager
Denny's Corporation
10.2002 - 04.2004
Bachelor of Science - Criminal Justice
University of South Carolina
08.1977 - 12.2008