Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorette Peak

Office Coordinator
Freeville,NY

Summary

Dynamic and detail-oriented professional with extensive experience at Walgreens and Guthrie Home Health. Proven problem-solving skills and a commitment to confidentiality, optimizing workflows to enhance productivity. Adept at fostering collaborative teamwork, delivering exceptional service, and maintaining high standards in patient care and administrative support.

Overview

26
26
years of professional experience

Work History

Pharmacy Technician

Walgreens
03.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Administrative Assistant

Guthrie Home Health, NY
01.2022 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.

Office Coordinator

Cortland Regional LTHHCP/Guthrie Home Health Care
06.2018 - 01.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Reconciled account files and produced monthly reports.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.

Office Support Associate

LTHHCP/Cortland Regional LTHHCP
04.2012 - 06.2018
  • Provided administrative support to executives, allowing them to focus on strategic decisions and business growth initiatives.
  • Maintained a professional atmosphere in the office by greeting visitors, managing incoming calls, and promptly addressing any concerns or issues that arose during the day.
  • Enhanced communication between departments by regularly updating shared calendars and scheduling interdepartmental meetings.
  • Coordinated office maintenance requests promptly, ensuring a safe and comfortable work environment for all employees.
  • Assisted with the preparation of presentations and reports for executive leadership, showcasing departmental achievements and progress toward established goals.
  • Supported office staff with daily tasks, contributing to a more productive work environment.
  • Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
  • Collaborated with team members to complete projects within established deadlines, leading to increased client satisfaction rates.
  • Managed multiple competing priorities simultaneously by utilizing strong organizational skills and effective time management techniques.
  • Served as a liaison between different departments, streamlining workflows and improving overall organizational efficiency.
  • Streamlined office operations by implementing efficient filing systems and document management procedures.
  • Organized company events and functions, boosting employee morale and promoting team-building opportunities.
  • Handled customer inquiries professionally, providing accurate information about products/services while maintaining exceptional customer service standards.
  • Assisted in the onboarding process for new hires, facilitating smooth transitions into their roles and fostering positive relationships among coworkers.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Home Health Aide

LTHHCP/Cortland Regional LTHHCP
11.1998 - 04.2012
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

Education

Dryden High School
Dryden, NY 13053

GED -

TST Boces
118 N. Tioga St. Ithaca, NY 14850
02-1997

Skills

  • Problem-solving skills
  • Collaborative Teamwork
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

Walgreens
03.2024 - Current

Administrative Assistant

Guthrie Home Health, NY
01.2022 - 03.2024

Office Coordinator

Cortland Regional LTHHCP/Guthrie Home Health Care
06.2018 - 01.2022

Office Support Associate

LTHHCP/Cortland Regional LTHHCP
04.2012 - 06.2018

Home Health Aide

LTHHCP/Cortland Regional LTHHCP
11.1998 - 04.2012

Dryden High School

GED -

TST Boces

Similar Profiles

CREATE PROFILE
Lorette PeakOffice Coordinator