Server/Busser
Lorey Zimmer
The Avenue Bar and Grill
Glendale,NY
3
years of professional experience
Resourceful server with expertise in high-volume dining and guest engagement. Known for strong task prioritization and maintaining service quality, ready to contribute to a collaborative team environment.
Work History
Server/Busser
2 Years 11 Months- Delivered exceptional customer service, enhancing guest satisfaction and encouraging repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service techniques, and restaurant policies.
- Handled cash and credit transactions accurately, ensuring proper financial reconciliation at shift end.
- Resolved customer complaints promptly, fostering positive dining experiences and improving retention rates.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies to management.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma
Skills
Hospitality service expertise
Exceptional customer service
Cash management
Point of sale operation
Dining area presentation
High volume dining
Client relations
Sanitation practices
Cleanliness standards
Inventory management
Task prioritization
Strong work ethic
Guest engagement
Professional appearance
Customer service
Timeline
Server/Busser
The Avenue Bar and Grill
09.2023 - CurrentRead More
High School For Health Professionals And Human Services
High School Diploma
Read More