Summary
Work History
Education
Skills
Timeline
Generic

Loreyna Rocha

Waycross,GA

Summary

Forward-thinking team leader skilled at managing others efficiently to meet goals. This includes the improvement of not only our customers' satisfaction, but also the overall well-being and contentment of all employees. Hands on experience working with unhoused individuals, delivering continuous compassionate and friendly services.

Work History

Manager of Operations

Beanie Bros Cafe
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Server/Cashier Team Lead

Taqueria Pancho Villa
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Receptionist Volunteer

OATH
  • Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
  • Provided exceptional customer service while assisting walk-in clients with their needs or concerns.
  • Supported administrative staff with scheduling appointments, data entry, and document preparation.
  • Streamlined office operations for increased efficiency by managing incoming calls, taking messages, and transferring calls as necessary.
  • Developed strong rapport with clients through consistent friendly interactions at the reception area.
  • Collaborated with team members to ensure smooth day-to-day operations of the front desk area.

Education

Associate of Arts - Psychology

South Georgia State College
Waycross
05.2019

Skills

    Logistics Management

    Decision-Making

    Customer Service

    Staff Management

    Team Leadership

    Inventory Management

    Strategic Planning

    Goal Setting

    Schedule Management

    Employee Motivation

    Revenue Generation

    Customer Retention

    Problem-Solving

Timeline

Manager of Operations

Beanie Bros Cafe

Server/Cashier Team Lead

Taqueria Pancho Villa

Front Desk Receptionist Volunteer

OATH

Associate of Arts - Psychology

South Georgia State College

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Loreyna Rocha