Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori

Summary

Diligent assembler with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed over 6 years of related experience.

Ambitious, career-focused job seeker, anxious to obtain an entry-level data entry position to help launch career while achieving company goals. Over 5 years of customer service/data entry experience.

Overview

32
32
years of professional experience

Work History

Assembler Technician

Snap On Tools
JOHNSON CITY, TN
02.2023 - 07.2023
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Operated precision tools and equipment to perform dimensions without error.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Utilized templates and read measurements to position parts and subassemblies.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Used templates and drawings to complete product according to specifications.
  • Monitored processes, reporting abnormalities to management team.
  • Assembled and completed products according to production schedules.
  • Assembled complex components after careful review of project specifications and directions.
  • Performed tests on completed products to assess durability and functionality.
  • Read and interpreted schematics and drawings for accurate results.

Overnight Manager

McDonald's
Elizabethton, TN
12.2018 - 02.2020
  • Communicated with management via email or phone message to report issues needing attention.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Oversaw night audit function and preparation of daily financial reports.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Established friendly relationships with regular guests, members and residents.
  • Oversaw general upkeep of public areas and restrooms.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.

Front End Manager

Food City
JOHNSON CITY, KS
01.2011 - 10.2014
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Welcomed large volume of guests and improved overall customer service.

Avionics Electronics Technician

Edwards & Associates, Family Law Attorneys
Piney Flats, TN
01.2009 - 01.2011
  • Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
  • Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
  • Completed in-depth visual and manual inspections of electrical components.
  • Read complex manuals to review repair procedures.
  • Replaced defective parts and corrected problems using various hand and power tools.
  • Repaired or installed new wiring, boxes, antennas and other system pieces.
  • Operated ohmmeters, ammeters and time domain reflectometers.
  • Followed blueprints to precisely lay out and install new aircraft assemblies and systems.
  • Executed corrosion control and inspection duties with minimal supervision.
  • Sourced or fabricated replacement parts to correct faults with avionics systems.
  • Installed and maintained navigational aids and automated weather observation systems.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Assembled prototypes and conducted thorough tests to validate designs.
  • Understood and followed oral and written directions.

Avionics Electronics Technician

US Navy
San Diego, CA
01.1999 - 11.2004
  • Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
  • Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
  • Completed in-depth visual and manual inspections of electrical components.
  • Evaluated quality of all maintenance and installation work and documented changes.
  • Read complex manuals to review repair procedures.
  • Replaced defective parts and corrected problems using various hand and power tools.
  • Repaired or installed new wiring, boxes, antennas and other system pieces.
  • Operated ohmmeters, ammeters and time domain reflectometers.
  • Followed blueprints to precisely lay out and install new aircraft assemblies and systems.
  • Executed corrosion control and inspection duties with minimal supervision.
  • Evaluated and repaired electrical, air handling and other systems.
  • Sourced or fabricated replacement parts to correct faults with avionics systems.
  • Installed and maintained navigational aids and automated weather observation systems.
  • Assembled prototypes and conducted thorough tests to validate designs.
  • Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Director

Carter County Adult High School
Elizabethton, TN
03.1997 - 01.1999
  • Managed schedules by completing work accurately and on time.
  • Cultivated and maintained relationships to promote positive work culture.
  • Directed special projects and daily operations.
  • Generated reports to review data and issue corrective actions for improvements.
  • Drafted mission and vision statements to outline objectives and motivate employees.

Customer Service Agent

Accredited Answering Service
San Diego, CA
05.1991 - 12.1996
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Implemented additional services to maintain exceptional client service ratings.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

Some College (No Degree) - Education

Northeast State Community College
Blountville, TN

Skills

  • OSHA
  • Expert in Safety Rules and Operation
  • Equipment Monitoring
  • Assembly and Production
  • Safety Management
  • QC
  • Equipment Maintenance
  • Product Assembly
  • QA
  • Manufacturing
  • Equipment Operation
  • Interpretation of Blueprints, Wiring Diagrams, and Drawings
  • Hardware Installation
  • Accuracy
  • Preventive Maintenance
  • Raw Materials Handling
  • Quality Assurance Controls
  • Production Line Collaboration
  • Small Parts Assembly
  • Safety Regulations Adherence
  • Visual Inspection
  • Familiarity With Electrical Systems
  • Error Detection
  • Data Acquisition
  • Word Processing
  • Microsoft Office Proficiency
  • Error Verification
  • Collecting Information
  • Data Input
  • Data Verification
  • Data Collection
  • Database Maintenance
  • Microsoft Office Expertise
  • Data Transcription
  • Error Identification
  • Document Scanning
  • Database Management
  • Typing Manuscripts
  • Data Processing
  • Verifying Data Accuracy
  • Log Book Maintenance
  • Information Verification

Timeline

Assembler Technician

Snap On Tools
02.2023 - 07.2023

Overnight Manager

McDonald's
12.2018 - 02.2020

Front End Manager

Food City
01.2011 - 10.2014

Avionics Electronics Technician

Edwards & Associates, Family Law Attorneys
01.2009 - 01.2011

Avionics Electronics Technician

US Navy
01.1999 - 11.2004

Assistant Director

Carter County Adult High School
03.1997 - 01.1999

Customer Service Agent

Accredited Answering Service
05.1991 - 12.1996

Some College (No Degree) - Education

Northeast State Community College

Similar Profiles

CREATE PROFILE
Lori