Summary
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Education
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AdministrativeAssistant
Lori Adcock

Lori Adcock

Hampstead,NC

Summary

Dynamic and results-oriented Operations Executive with expertise in managing cross-functional teams, optimizing business operations, and driving significant improvements in efficiency, customer satisfaction, and financial performance. Proven track record of leading teams through complex challenges and strategically improving operational policies, processes, and procedures to achieve organizational goals. Skilled in medical equipment management, assistive technology, financial oversight, budgeting, compliance, and team leadership. Adept at fostering partnerships with key stakeholders and ensuring compliance with regulatory requirements.

Overview

15
15
years of professional experience
4
4

Certifications

Work History

Accounts Payable Clerk

Advanced Agrinomics
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
  • Streamlined interdepartmental communication through clear presentation of accounting data relating to supplier payments.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Managed invoices for new materials and parts.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Maintained excellent financial standings by working closely with controller to process business transactions.

Executive Director | Compliance and Regulatory

Sac and Fox Gaming Commission
  • Worked closely with organizational leadership and commissioners to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with commissioners, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Monitored compliance with federal, state and tribal laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Conducted investigations and background checks for employees and vendors, securing favorable outcomes while adhering to compliance constraints.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
  • Increased organizational efficiency by streamlining processes and implementing new electronic systems for thousands of employees and vendors.
  • Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Department Head of Bookkeeping

Tri-County Manor
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, and open communication.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Led cross-functional teams in achieving project deadlines, ensuring timely delivery of high-quality results.
  • Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Attended regular meetings with team leaders and front-line staff to convey important operational information and new targets.
  • Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
  • Streamlined reporting processes to provide clear visibility into department performance metrics for easy analysis by upper management.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with residents to boost their morale and promote a healthy environment.
  • Efficiently coded vendor invoices for timely payment.
  • Accurately processed Medicare and Medicaid billing for resident care reimbursement.
  • Entered 200 staff timecards weekly and processed payroll checks.
  • Processed vendor payments according to net terms.

Estate Operations Manager

Donald Morro
01.2014 - 09.2017
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in preparation of presentations and reports, contributing to well-informed decision making.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Streamlined communication for better efficiency between executive and team members by acting as liaison.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.
  • Provided assistance with medication management.
  • Kept detailed inventory of over 800 household fine arts and collectibles for estate liquidation.
  • Liaised with key executives to deliver targeted estate planning of household finances and tangibles.

Full Charge Bookkeeper

Rising Phoenix
10.2012 - 09.2017
  • Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
  • Served as main point of contact for all employee expense reimbursement requests, reviewing submissions for compliance with company policies before approving payments.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
  • Ensured timely and accurate financial reporting for management decision-making purposes.
  • Prepared comprehensive financial statements, including balance sheets, income statements, and cash flow reports for leadership review.
  • Improved cash flow management by monitoring outstanding invoices closely and following up on overdue payments proactively.
  • Developed effective internal controls to safeguard company assets and ensure adherence to financial policies and procedures.
  • Conducted regular inventory audits to verify accuracy of reported quantities, identifying discrepancies and making necessary adjustments in a timely manner.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Collaborated with external auditors to facilitate smooth annual audits, providing necessary documentation in a timely manner.
  • Organized financial records meticulously using electronic filing systems to ensure easy access during audits or reviews.
  • Matched purchase orders with invoices and recorded necessary information.
  • Enhanced financial transparency by creating detailed monthly reports for executive review, highlighting variances from budgeted figures and providing explanations for significant deviations.
  • Reduced errors in accounts payable and receivable by implementing a thorough review process, increasing overall accuracy.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained detailed records of fixed assets, ensuring accurate depreciation schedules and timely asset disposal procedures.
  • Completed tax forms in compliance with legal regulations.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Reconciled and corrected issues with financial records.
  • Reported financial data and updated financial records in ledgers and journals.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.

Accounts Payable Specialist

Reliable Medical
11.2023 - Current
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Applied proper codes to invoices files, and receipts to keep records organized and easily searchable.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Input financial data and produced reports using STAMPLI and Sage.
  • Processed 200 - 400 invoices and journal entries per day with efficiency and accuracy, resulting in decreased discrepancies.

Assistive Technology Professional

AccessAbility Solutions
09.2023 - Current
  • Maintained current knowledge of industry developments through attending conferences, workshops, and professional development opportunities.
  • Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints or funding limitations.
  • Established effective communication channels with clients, understanding their specific challenges and tailoring solutions accordingly.
  • Provided ongoing support to clients as they navigated new technology, ensuring optimal usage and continued success.
  • Liaised between clients and manufacturers regarding technical support issues, ensuring timely resolutions and continued satisfaction.
  • Conducted assessments to determine appropriate assistive technology accommodations for clients based on their unique needs and abilities.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Installed and configured operating systems and applications.
  • Offered assistance in implementing and developing training programs.
  • Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
  • Improved client independence through thorough training on various assistive devices, software, and equipment.

Director of Operations

MPower Me
11.2020 - 07.2023

• Optimized operational procedures to streamline workflow, resulting in a 15% reduction in operational costs through better resource allocation and cross-functional collaboration.
• Led the integration of operational divisions, including engineering, customer service, and technology teams, improving collaboration and reducing project lead times by 20%.
• Developed and implemented new policies that enhanced customer service, increasing customer satisfaction scores by 30% within 12 months.
• Conducted in-depth strategic assessments, identifying areas for improvement and implementing effective solutions, leading to a 10% increase in operational efficiency.
• Ensured compliance with Medicaid regulations and other state health guidelines, leading to zero compliance violations during state audits.
• Spearheaded budgeting and financial planning, overseeing the annual budget and cost forecasting to ensure achievement of financial objectives, including reporting and auditing procedures.
• Coached and mentored teams, promoting a performance-driven culture that resulted in increased staff retention and morale.

Operations Manager

Ability Unlimited
09.2016 - 10.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with 1000 customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Full-Time Student

Self
12.2009 - 08.2012
  • Followed school policies, regulations, and schedules and maintained a 3.6 gpa.
  • Utilized professor office hours to clarify topics needing elaboration.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Conducted ongoing professional development training to stay current with educational trends and enhance instructional strategies further benefiting students'' success outcomes.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Brought new perspectives to classroom discussions with materials found during independent research.
  • Successfully ran a campaign to be voted as president of Delta Mu Delta honor society.

Education

BBA - Business Administration

American Public University System
Charles Town, WV

Associate of Arts - Pre-Physical Therapy

Highland Community College
Highland, KS

GED -

Kansas State High School Diploma
Kansas

Skills

  • Payment Processing
  • Account Reconciliation
  • Statement Reconciliation
  • Vendor Relationship and Records Management
  • Internal Controls
  • Electronic Payments
  • Financial research
  • Purchase Order Management
  • 1099 Preparation
  • GAAP principles
  • Process Improvement
  • Microsoft Office
  • Accounts Payable
  • Proactive and Self-Motivated
  • Time Management
  • Financial software
  • Handling Confidential Materials
  • Document Coding and Classification
  • General Ledger entry
  • AP automation
  • Analytical Reasoning
  • Precision and Accuracy
  • Client Advocacy and Disability Awareness
  • Adaptive equipment expertise
  • Hardware Installation
  • Software configuration
  • Assistive Technology evaluation and knowledge
  • Physical therapy support
  • Accessibility Consulting
  • Assistive Technology Assessment
  • Assistive device training
  • Mobile app accessibility
  • Technical Troubleshooting
  • Appointment Scheduling
  • Complaint resolution
  • Videoconferencing
  • Organizational Skills
  • Adaptability and Flexibility
  • HIPAA Compliance
  • Insurance Billing
  • Delivery Coordination
  • Product Demonstration
  • Sterilization techniques
  • Equipment Repair
  • Mechanical Aptitude
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Home safety assessment
  • Task Prioritization
  • Professionalism
  • Service Recordkeeping
  • Standard Operating Procedures
  • Staff Management
  • Staff Training and Development
  • Maintaining Compliance
  • Allocating resources
  • Coordinating schedules
  • Business process reengineering
  • Report Writing and correspondence
  • Cost Reduction
  • Order Fulfillment
  • Organizational Development
  • Key Performance Indicators
  • SQL
  • Process Improvements
  • Project Management
  • Risk Mitigation
  • Effective leader
  • Policy Development and Enforcement
  • Customer Service Management
  • Goal Setting
  • Delegating Work
  • Employee Motivation
  • Records Organization and Management

Affiliations

  • Delta Mu Delta Honor Society
  • VGM Group, Inc.
  • RESNA

Certification

  • Certified Assistive Technology Professional, RESNA - 2023 - 2025
  • Certified Environmental Access Consultant, VGM Group - 2020 - 2025
  • Certified Physical Therapy Technician, CPD - 2023 - 2025
  • Certified Cognitive Behavioral Therapy Coach, CTAA - 2023 - 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Active in software development and mobile applications.
  • Rising Employee award.
  • Promoted to Executive Director after 2 Years of employment.
  • Supervised team of 7 staff members.
  • Used Smartsheet to develop a collaborative billing and payment tracking system.
  • Achieved increased productivity by introducing ClickUp for workflow tasks.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home optionTeam Building / Company RetreatsPaid time offPersonal development programs

Quote

When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway

Software

Microsoft Office

Google Workspace

Smartsheets

ClickUp

SharePoint

Sage

Salesforce

Canva

Languages

English

Interests

Continuing Education

Executive Function and Cognitive intervention

Improving Mental Health & Wellness

Music

Art

Movies

Timeline

Accounts Payable Specialist

Reliable Medical
11.2023 - Current

Assistive Technology Professional

AccessAbility Solutions
09.2023 - Current

Director of Operations

MPower Me
11.2020 - 07.2023

Operations Manager

Ability Unlimited
09.2016 - 10.2020

Estate Operations Manager

Donald Morro
01.2014 - 09.2017

Full Charge Bookkeeper

Rising Phoenix
10.2012 - 09.2017

Full-Time Student

Self
12.2009 - 08.2012

BBA - Business Administration

American Public University System

Associate of Arts - Pre-Physical Therapy

Highland Community College

GED -

Kansas State High School Diploma

Accounts Payable Clerk

Advanced Agrinomics

Executive Director | Compliance and Regulatory

Sac and Fox Gaming Commission

Department Head of Bookkeeping

Tri-County Manor
Lori Adcock