Microsoft Office
Dynamic and results-oriented Operations Executive with expertise in managing cross-functional teams, optimizing business operations, and driving significant improvements in efficiency, customer satisfaction, and financial performance. Proven track record of leading teams through complex challenges and strategically improving operational policies, processes, and procedures to achieve organizational goals. Skilled in medical equipment management, assistive technology, financial oversight, budgeting, compliance, and team leadership. Adept at fostering partnerships with key stakeholders and ensuring compliance with regulatory requirements.
Certifications
• Optimized operational procedures to streamline workflow, resulting in a 15% reduction in operational costs through better resource allocation and cross-functional collaboration.
• Led the integration of operational divisions, including engineering, customer service, and technology teams, improving collaboration and reducing project lead times by 20%.
• Developed and implemented new policies that enhanced customer service, increasing customer satisfaction scores by 30% within 12 months.
• Conducted in-depth strategic assessments, identifying areas for improvement and implementing effective solutions, leading to a 10% increase in operational efficiency.
• Ensured compliance with Medicaid regulations and other state health guidelines, leading to zero compliance violations during state audits.
• Spearheaded budgeting and financial planning, overseeing the annual budget and cost forecasting to ensure achievement of financial objectives, including reporting and auditing procedures.
• Coached and mentored teams, promoting a performance-driven culture that resulted in increased staff retention and morale.
Microsoft Office
Google Workspace
Smartsheets
ClickUp
SharePoint
Sage
Salesforce
Canva
Continuing Education
Executive Function and Cognitive intervention
Improving Mental Health & Wellness
Music
Art
Movies