Lori Ali

Conduct in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts, make daily collection calls to customers. Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations. Implement customized payment plans based on debtor's financial situation, increasing likelihood of full repayments over time.

Gathered data and insights from participants during telephone interviews.

Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.

Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.

Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.

Assisted disaster survivors when calling into the call center with developing and implementing recovery plans by connecting them with resources and support services. Assisting survivors with the FEMA application process, appeals, and navigating complex systems while connecting survivors with appropriate resources including financial assistance, housing, and other community-based services. Scanned documents and saved in database to keep records of essential organizational information while following established procedures to enter and process data correctly.

Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.

Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.

Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.

Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.

Collected on delinquent accounts to reduce overdue balances.

Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.

Developed strong relationships with customers to foster timely payments and account resolution.