Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
Promoted civic engagement among residents by encouraging active involvement in neighborhood associations, committees, and advocacy groups.
Kept case files updated, accurate and aligned with requirements.
Created and implemented community-based programs to improve education or fill specific needs.
Conducted needs assessments to identify areas requiring additional support or resources within the community.
Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
Helped clients navigate social services system and access needed resources.
Connected individuals with available and relevant resources.
Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
Increased public awareness of available resources by organizing informational workshops, seminars, and events.
Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
Facilitated community outreach to expand participation and support.
Assisted clients with obtaining housing, employment and support resources.
Coordinated with different service providers to meet clients' individual needs.
Commercial and Residential Cleaner
Command & Conquer Cleaning
11.2013 - Current
Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Vacuumed and shampooed carpets, upholstery and other fabrics.
Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
Organized and used industrial cleaning products following strict safety procedures.
Used steam cleaners and vacuum cleaners to clean floors and carpets.
Implemented environmentally friendly practices in daily operations, using sustainable products and methods whenever possible.
Maintained clean, neat, and professional entrances.
Improved the appearance of residential properties, leading to increased property value and marketability.
Adhered to company policies for appearance, thoroughness, and facility security.
Developed and maintained cleaning schedules to clean designated areas and manage shifts.
Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
Cleaned building floors by sweeping, mopping, and scrubbing floors.
Maintained optimal supply levels to meet daily and special cleaning needs.
Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
Peer Support Specialist
Isaiah House
01.2022 - 10.2023
Mentoring others struggling with SUD
Assisting with housing, transportation etc
Served as a role model for clients, sharing personal experiences of recovery and resilience.
Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Delivery Specialist
O'Reilly Auto Parts
04.2018 - 08.2020
Stocking, pulling orders, answering calls, delivering parts, training new hires, etc
Home Health Aide
Joyce Mccauley
11.2017 - 03.2018
Assist with daily tasks such as bathing, cooking, cleaning, assisting with using restroom, dispensing meds etc
Office Manager
Fallbrook Farm
09.2014 - 11.2017
Do all billing for the farm clients, assist with payroll, prep for sales and shows, scheduling all appointments etc