Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Allen

Lexington,KY

Overview

11
11
years of professional experience
1
1

CERTIFIED PEER SUPPORT SPECIALIST

1
1

BLS CERTIFICATION

1
1

CPR CERTIFICATION

Work History

Community Outreach Specialist / CPSS

Mountain Comprehensive Care
06.2024 - Current

Peer support

  • Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
  • Promoted civic engagement among residents by encouraging active involvement in neighborhood associations, committees, and advocacy groups.
  • Kept case files updated, accurate and aligned with requirements.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Conducted needs assessments to identify areas requiring additional support or resources within the community.
  • Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Helped clients navigate social services system and access needed resources.
  • Connected individuals with available and relevant resources.
  • Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
  • Increased public awareness of available resources by organizing informational workshops, seminars, and events.
  • Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
  • Facilitated community outreach to expand participation and support.
  • Assisted clients with obtaining housing, employment and support resources.
  • Coordinated with different service providers to meet clients' individual needs.

Commercial and Residential Cleaner

Command & Conquer Cleaning
11.2013 - Current
  • Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
  • Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
  • Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
  • Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
  • Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
  • Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Implemented environmentally friendly practices in daily operations, using sustainable products and methods whenever possible.
  • Maintained clean, neat, and professional entrances.
  • Improved the appearance of residential properties, leading to increased property value and marketability.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
  • Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
  • Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.

Peer Support Specialist

Isaiah House
01.2022 - 10.2023
  • Mentoring others struggling with SUD
  • Assisting with housing, transportation etc
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

Delivery Specialist

O'Reilly Auto Parts
04.2018 - 08.2020
  • Stocking, pulling orders, answering calls, delivering parts, training new hires, etc

Home Health Aide

Joyce Mccauley
11.2017 - 03.2018
  • Assist with daily tasks such as bathing, cooking, cleaning, assisting with using restroom, dispensing meds etc

Office Manager

Fallbrook Farm
09.2014 - 11.2017
  • Do all billing for the farm clients, assist with payroll, prep for sales and shows, scheduling all appointments etc

Education

High school diploma -

Madison Central High School
Richmond, KY
05.1996

Skills

  • Payroll
  • Home Care
  • Childcare
  • Residential Cleaning
  • Warehouse Experience
  • Merchandising
  • Shipping & Receiving
  • Planograms
  • Data collection
  • Packaging
  • Management
  • Office Management
  • Typing
  • Front Desk
  • Computer Skills
  • Assembly
  • Cash handling
  • Organizational Skills
  • Office experience
  • Sales
  • Inventory Control
  • Gardening
  • Microsoft Word
  • Delivery Driver Experience
  • Retail Sales
  • Equine experience
  • Vehicle Maintenance
  • Communication skills
  • Order Picker
  • Route driving
  • Customer Service
  • Cleaning
  • Driving
  • Computer literacy
  • Client Relations
  • Pallet Jack
  • Guest relations
  • Materials Handling
  • Order Picking
  • Load & Unload
  • Conflict management
  • Negotiation
  • Relationship management
  • Mentoring
  • Retail sales
  • Microsoft Access
  • Cash register
  • Google Docs
  • Supervising experience
  • POS
  • Personal assistant experience
  • Windows
  • Research
  • Property management
  • Medical records

Certification

  • First Aid Certification
  • BLS Certification
  • Certified Recovery Specialist
  • Driver's License

Timeline

Community Outreach Specialist / CPSS

Mountain Comprehensive Care
06.2024 - Current

Peer Support Specialist

Isaiah House
01.2022 - 10.2023

Delivery Specialist

O'Reilly Auto Parts
04.2018 - 08.2020

Home Health Aide

Joyce Mccauley
11.2017 - 03.2018

Office Manager

Fallbrook Farm
09.2014 - 11.2017

Commercial and Residential Cleaner

Command & Conquer Cleaning
11.2013 - Current

High school diploma -

Madison Central High School
Lori Allen