Lori Allen

Diverse skill set with strong communication abilities. Proven track record of meeting deadlines and maintaining responsibility in all tasks. Committed to delivering high-quality results in a timely manner.

• Call Center Customer Service — Familiar
• October 2019
• Applying customer service skills in a call center setting.
• Full results: Familiar
• Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed
• Using Microsoft Office Mail and Calendar tools to manage workload.
• Full results: Completed
• Receptionist — Highly Proficient
• Using basic scheduling, attention to detail, and organizational skills in an office setting.
• Full results: Highly Proficient
• Proofreading — Completed
• Proofreading written texts.
• Active Listening — Highly Proficient
• Actively listening and appropriately responding in conversations.
• Customer Focus & Orientation — Proficient
• Responding to customer situations with sensitivity.
• Full results: Proficient
• Memorization & Recall — Highly Proficient
• Committing product or merchandise information to memory and recalling it at a later time.
• Data Entry — Highly Proficient
• Entering data quickly and accurately
• Spreadsheets with Microsoft Excel — Completed
• Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
• Basic Computer Skills: PC — Proficient
• Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
• Verbal Communication — Highly Proficient
• November 2019
• Speaking clearly, correctly, and concisely
• Problem Solving — Completed
• Measures a candidate's ability to analyze relevant information when solving problems
• Logic & Critical Thinking — Completed
• Using logic to solve problems.
• Accounting Skills: Bookkeeping — Completed
• Calculating and determining the accuracy of financial data.
• Supervisory Skills: Directing Others — Highly Proficient
• Motivating others to achieve objectives and identifying improvements or corrective actions.
• Written Communication — Highly Proficient
• Best practices for writing, including grammar, style, clarity, and brevity.
• Call center customer service — Proficient
• July 2021
• Tests a candidate's ability to demonstrate customer service skills in a call center setting
• Receptionist — Proficient
• Customer focus & orientation — Proficient
• August 2021
• Responding to customer situations with sensitivity
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.