Lori A McCallum

Market Delivery Associate

Lowes Distribution Center

Duncan, SC

09.2023 - Current

Communicated customer complaints, requests and feedback to company management.
Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Notified customers of delays to decrease calls to support.
Communicated effectively with dispatch regarding delivery progress and route detours.
Answered customer questions on courier features of service, keeping customers informed about company and services.
Notified customers prior to arrival of goods or services at their locations.
Provided friendly customer service when interacting with clients during deliveries.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Answered questions related to product availability or services provided upon request from customers.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.