Lori A Moreno
Parowan,UT
Summary
Hardworking and reliable Business Owner focused on going above and beyond to support the team and serve customers. Trained in Public Relations, Nightly Rental Management and offering top-notch services, abilities. Motivated to continue to learn and grow as a Nightly Rental professional.
Overview
23
23
years of professional experience
Work History
Resort Reservation Manager
Mountain Capitol Partners
Brian Head, Utah
10.2020 - 09.2026
- Trained staff in Cloudbeds for nightly lodging reservation programs, ensuring effective promotion of lodging and lift ticket packages to guests.
- Hired and trained reservation staff on customer service skills in fast-paced environment, focusing on multitasking and providing information on the ski and snowboard industry for lift tickets, season passes, group and private lessons, and rental equipment; trained staff on using sales management programs and effectively de-escalated negative experiences.
- Transferred calls to appropriate departments during peak periods, ensuring timely resolution of guest inquiries.
Business Owner
Lori's Luxury Rentals LLC
Brian Head, Ut
06.2003 - 08.2018
- Directed nightly rental management business with 37 properties and a team of 13, overseeing operations including guest check-in/check-out, financial transactions, reservation handling, and property readiness.
- Managed daily operations of luxury rental properties, ensuring high-quality service for high-end clientele.
- Oversaw property maintenance and coordinated repairs with service providers.
- Developed marketing strategies that enhanced visibility and attracted potential renters, resulting in increased occupancy rates.
Education
High School Diploma -
Yerington High School
Yerington, NvSkills
- Reservation management
- Customer service
- Software training
- Guest communication
- Public relations
- Local Area Expertise
Timeline
Resort Reservation Manager
Mountain Capitol Partners
10.2020 - 09.2026
Business Owner
Lori's Luxury Rentals LLC
06.2003 - 08.2018
High School Diploma -
Yerington High School