Lori Anderson
Charleston,WV
Summary
Friendly candidate with passion who is very reliable for providing excellent customer service. Hardworking and flexible individual who goes above and beyond to get the job done.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Receptionist
Comfort & Quality Inn
09.2021 - 01.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Desk Receptionist
Nu-Way Cleaners
01.2018 - 10.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions.
- Collected fees and payments.
- Worked in back and pressed/ dry cleaned clothes when not working front desk.
Food Preparation Worker /Store Manager
Husson's Pizza
05.2011 - 01.2016
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
- Worked cash register
- Open and Closed store
Education
High School Diploma -
Herbert Hoover High School
Clendenin, WV05.2012
Skills
- Guest Relations
- Invoicing and Billing
- Front Office Management
- File Management
- Guest Reception
- Teamwork and Collaboration
- Reservations
- Customer Service Management
- Flexible and Adaptable
Timeline
Hotel Front Desk Receptionist
Comfort & Quality Inn
09.2021 - 01.2023
Front Desk Receptionist
Nu-Way Cleaners
01.2018 - 10.2020
Food Preparation Worker /Store Manager
Husson's Pizza
05.2011 - 01.2016
High School Diploma -
Herbert Hoover High School
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