Lori Anderson

• Company Overview: (VA Hospital)
• Coordinated with medical departments to efficiently schedule patients for tests and hospital admissions.
• Schedule appointments for patients.
• Authorize drug refills and communicated prescription details to pharmacies.
• Administered medications as directed by physician's, ensuring safety and accuracy.
• Managed general office responsibilities including phone systems, documentation, and insurance forms.
• Welcomed and registered patients, maintaining a smooth front-desk experience.
• Explained medical procedures, medications, dietary guidelines to patients in a clear respectful manner.
• Documented patient history, vital signs, and lab results in electronic health records.
• (VA Hospital)

• Filled shelves with merchandise to ensure product availability for customers.
• Ensured compliance with safety standards while handling products and equipment.
• Assisted in unloading products and stocking shelves during night shifts.
• Maintained cleanliness of store aisles and backroom areas.
• Performed daily cycle counts for accurate inventory tracking purposes.
• Stocked merchandise on shelves according to company guidelines and standards.

• Company Overview: Alorica.
• Resolved customer inquiries and delivered timely updates regarding claims and plan changes.
• Clarified service adjustments and answered questions, ensuring transparency and customer satisfaction.
• Maintained accurate logs of customer interactions and resolutions using the internal tracking system.
• Engaged with customers by phone and in person to assist with account services and product information.
• Provided guidance on order processing and tracking shipments.
• Utilized CRM software to manage customer relationships and data entries.
• Answered customer inquiries and provided accurate information regarding products and services.

• Company Overview: Courthouse.
• Conducted record checks on licensees, as required by ongoing investigations.
• Advised the public on licensing rules and applications, improving clarity and compliance.
• Interviewed applicants to gather necessary personal data for legal forms.
• Verified legal documents, including IDs and immigration records, for accuracy.
• Maintained up-to-date knowledge of local regulations and licensing policies.
• Assisted customers with completing license application forms.

• Supervised daily operations of retail floor, maintaining cleanliness and organization.
• Operated cash register and processed customer transactions efficiently.
• Maintained cleanliness and orderliness of store environment consistently.
• Collaborated with team members to restock shelves and displays regularly.
• Handled returns and exchanges while ensuring customer satisfaction standards.
• Trained and supported team of 5-10 associates in cashiering and customer service.
• Managed opening and closing procedures, ensuring accurate cash reconciliation.
• Fostered a customer-friendly environment to enhance shopper satisfaction.

GPA: 3.2