Lori Anderson
Lake City
Summary
Medical Assistant with expertise in patient scheduling, medical documentation, and electronic health records. Proven ability to resolve issues effectively and foster a welcoming front-desk environment, leading to improved patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistants
VA Hospital
Lake City
04.2023 - Current
- Company Overview: (VA Hospital)
- Coordinated with medical departments to efficiently schedule patients for tests and hospital admissions.
- Schedule appointments for patients.
- Authorize drug refills and communicated prescription details to pharmacies.
- Administered medications as directed by physician's, ensuring safety and accuracy.
- Managed general office responsibilities including phone systems, documentation, and insurance forms.
- Welcomed and registered patients, maintaining a smooth front-desk experience.
- Explained medical procedures, medications, dietary guidelines to patients in a clear respectful manner.
- Documented patient history, vital signs, and lab results in electronic health records.
- (VA Hospital)
Night Shift Filler
Walmart
Lake City
04.2022 - 04.2023
- Filled shelves with merchandise to ensure product availability for customers.
- Ensured compliance with safety standards while handling products and equipment.
- Assisted in unloading products and stocking shelves during night shifts.
- Maintained cleanliness of store aisles and backroom areas.
- Performed daily cycle counts for accurate inventory tracking purposes.
- Stocked merchandise on shelves according to company guidelines and standards.
Customer Service Representatives
Alorica
Lake Mary
12.2022 - 02.2023
- Company Overview: Alorica.
- Resolved customer inquiries and delivered timely updates regarding claims and plan changes.
- Clarified service adjustments and answered questions, ensuring transparency and customer satisfaction.
- Maintained accurate logs of customer interactions and resolutions using the internal tracking system.
- Engaged with customers by phone and in person to assist with account services and product information.
- Provided guidance on order processing and tracking shipments.
- Utilized CRM software to manage customer relationships and data entries.
- Answered customer inquiries and provided accurate information regarding products and services.
Court, Municipal, and License Clerks
Columbia County Courthouse
Lake City
07.2022 - 12.2022
- Company Overview: Courthouse.
- Conducted record checks on licensees, as required by ongoing investigations.
- Advised the public on licensing rules and applications, improving clarity and compliance.
- Interviewed applicants to gather necessary personal data for legal forms.
- Verified legal documents, including IDs and immigration records, for accuracy.
- Maintained up-to-date knowledge of local regulations and licensing policies.
- Assisted customers with completing license application forms.
First-Line Supervisors of Retail Sales Workers
Goodwill
Hudson
12.2021 - 12.2022
- Supervised daily operations of retail floor, maintaining cleanliness and organization.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and orderliness of store environment consistently.
- Collaborated with team members to restock shelves and displays regularly.
- Handled returns and exchanges while ensuring customer satisfaction standards.
- Trained and supported team of 5-10 associates in cashiering and customer service.
- Managed opening and closing procedures, ensuring accurate cash reconciliation.
- Fostered a customer-friendly environment to enhance shopper satisfaction.
Education
Associate - Applied Science
Florida Gateway College
Lake City, FL05.2025
Associate of Applied Science - Health Office Professional
Indianhead Technical College
New Richmond, WI12-2023
Associate - Medical Administrative Professional
Indianhead Technical College
New Richmond, WI05.2021
Skills
- Goal setting and time management
- Customer service
- Medical documentation
- Electronic health records
- Patient scheduling
- Problem resolution
- Front-desk management
- Clinical operations
- Medical terminology proficiency
- Vital signs and examinations
- HIPAA compliance
- Effective communication
- Delegation and leadership
- Computer literacy
- Problem solving
- Business communication
- Microsoft 365
Certification
- Healthcare Receptionist
- Medical Billing
- Health Office Professional
References
References available upon request.
Timeline
Medical Assistants
VA Hospital
04.2023 - Current
Customer Service Representatives
Alorica
12.2022 - 02.2023
Court, Municipal, and License Clerks
Columbia County Courthouse
07.2022 - 12.2022
Night Shift Filler
Walmart
04.2022 - 04.2023
First-Line Supervisors of Retail Sales Workers
Goodwill
12.2021 - 12.2022
Associate - Applied Science
Florida Gateway College
Associate of Applied Science - Health Office Professional
Indianhead Technical College
Associate - Medical Administrative Professional
Indianhead Technical College
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