Lori-Ann Eldemire
Sanford,FL
Summary
Seeking to contribute leadership, clinical expertise, and process improvement skills to a reputable healthcare facility. Focused on optimizing patient outcomes, enhancing staff development, and ensuring the highest standards of care while maintaining compliance with healthcare regulations. Dedicated to fostering a supportive and collaborative environment for both patients and healthcare professionals.
Overview
9
9
years of professional experience
Work History
CLINIC MANAGER II
MD Now Urgentcare
06.2022 - Current
- Manage a team of 20+ employees
- Ensuring clinics are HIPAA, OSHA and UCA compliant
- Create requisitions per staffing needs, schedule and complete interviews
- Onboard and train new hires within market
- Coordinate retraining as necessary for drug screen collectors within market
- Ensure staff are appropriately trained and signed off on training modules
- Add courses as needed and review completions in Healthstream for each employee
- Complete monthly one on one reviews with staff on personal performance for 2 clinics
- Coordinate provider and clinical team schedules to ensure proper patient flow
- Conduct daily huddles to ensure staff has current updates regarding our clinics
- Assist front desk/ clinical staff with patient intakes to ensure patients are seen in a timely manner
- Monitor wait times within each clinic to ensure they are falling within required metrics
- Respond to patient reviews through all social media platforms and address patient concerns
- Complete review of all logs within clinics to ensure staff are following protocols
- Run reports daily to ensure clinics are performing within expected ranges
- Attend weekly meetings to ensure I have all updates to relay to staff
- Complete weekly orders for clinics supply needs
- Review staff time entry daily to ensure payroll compliance
- Enter PTO requests and ensure clinics have appropriate coverage
- Monitor and complete tasks in Experity
- Complete additional clinical and administrative duties as needed
PCS/ SUPERVISOR
AHF
01.2019 - 06.2022
- Managed a clinical team of five Medical Assistants
- Interviewed potential new hires
- On-boarded and trained new hires
- Coordinated provider and clinical team schedules to ensure proper patient flow
- Reviewed/ approved clinical team time off requests/ ensured proper clinic coverage availability
- Conducted daily team meetings to ensure practice ran efficiently
- Completed daily time card reviews to ensure payroll compliance
- Completed weekly meetings with providers to address any concerns
- Completed accounts receivables
- Completed patient history forms and obtained vital signs
- Assisted in performing minor surgical procedures
- Completed billing and coding for procedures daily
- Reviewed patient balances and collected payments
- Obtained prior authorization for patient medications and ensured timely refills
- Administered therapeutic injections for patients as necessary
- Ensured clinical team was OSHA and HIPAA compliant
- Reviewed patient's files for HEDIS compliance
- Scheduled and obtained authorizations for diagnostic appointments STAT or as needed
- Scheduled follow-ups for clients and ensured patient retention
- Monitored and completed tasks in EHR
- Completed monthly clinical inventory and completed orders based on budget
- Completed additional medical duties as assigned
- Prepared rooms for next day readiness
LEAD MEDICAL ASSISTANT
Medical Decisions Associates
01.2016 - 12.2018
- Provided exceptional care to patients of all ages
- Supervised a team of two Medical Assistants
- Prepared patients charts and completed medication refills and prior auths as necessary
- Obtained vital signs and prepared patients to see providers in office
- Administered vaccines and PPD's for physical exams and logged vaccines in FLShots
- Performed EKG's and venipuncture as requested
- Obtained lab reports for MD's to review and contacted patients with results
- Scheduled and obtained all necessary results for pre-op requests
- Assisted MD's in suturing, suture removals, pap smears and small surgical procedures
- Assisted other MA in completing ABI's for wellness exams
- Completed urinalysis' per MD's request
- Trained new hires
- Completed eye exams and necessary testing for Aviation physicals
- Completed referrals for specialists as needed
- Ordered clinical supplies for office monthly
- Reviewed patients' charts and completed HEDIS requirements
- Prepared and stocked rooms for next day readiness
- Completed additional tasks as requested by providers
Education
MEDICAL ASSISTANT -
Concorde Career Institute
Lauderdale Lakes, FL09.2006
GED - undefined
Hallandale High School
Hallandale, FLSkills
- Effective Team Management
- Strong Organizational Abilities
- Effective Communication
- Effective Troubleshooting
- Effective Time Allocation
- Collaborative Team Interaction
- Analytical Problem Solving
- Effective Multi-Tasking
- Meticulous Quality Assurance
- Administrative Leadership
- Clinical Management
Timeline
CLINIC MANAGER II
MD Now Urgentcare
06.2022 - Current
PCS/ SUPERVISOR
AHF
01.2019 - 06.2022
LEAD MEDICAL ASSISTANT
Medical Decisions Associates
01.2016 - 12.2018
GED - undefined
Hallandale High School
MEDICAL ASSISTANT -
Concorde Career Institute
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