Lori-Ann Lynch

Honolulu,HI

Summary

Sales associate role requires strong customer service and training capabilities, demonstrated through experience in onboarding new employees and resolving customer complaints. Coordination with various departments ensured efficient payment processing and compliance with safety regulations. Achievements include consistently exceeding sales goals and enhancing event participation through effective training of counter managers. Skills in building clientele and maintaining accurate customer records support a strong foundation for success in retail environments.

Overview

years of professional experience

Work History

Counter Manager Cometics

Nordstrom’s

Honolulu , Hawaii

06.2025 - 06.2025

Trained new employees on store policies, procedures and customer service standards.
Resolved customer complaints professionally and efficiently.
Ensured compliance with all safety regulations within the store environment.
Execute goals for promotions and big events
Putting customers in our Personal book.

Account Coordinator

Clarins USA

Honolulu, Hawaii

06.2006 - 03.2011

Coordinated with various departments to ensure smooth payment processing.
Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
Train Macy Counter managers on all the requirements for events.
Also meeting with store managers to discuss support for events.

Cosmetic Sales Manager for Macy’s

Macy’s

Honolulu, Hawaii

06.2005 - 08.2006

Managed budgeting activities related to advertising campaigns and promotional events.
Supervised team members on a daily basis providing guidance when needed.
Collaborated with other departments within the organization such as marketing, accounting and operations.
Doing the hiring and training the managers in the whole department for cosmetics.
Also managing other departments like men’s clothing and women’s clothing and shoes.

Education

High School Diploma -

Roosevelt High School

Honolulu, HI

05-1989

Skills

Counter manager skills booking counter, goals, and always staying hundred plus over our goals, top credit producer and top customer personal book achiever and perfect attendance

The Account Coordinator for Clari

and going in training Counter managers in all the Macys stores on how to build their clientele and increasing lots of appointments for our event

And as a Macy’s sales manager, we would always go in and train our Counter Managers and train other people in the departments and we also would do the hiring and letting go for employees

Accomplishments

So one of my successes at Nordstrom’s was always being the top producer percentage wise over the department continuously always in a plus and always achieving 100% over my sales goals. Also interacting with customers and working with customers throughout the day averaging five makeovers a day averaging my goal overall achievements for the month.

I was also used as an example of how to engage with your customers and sit your customers down, bringing them to your chair and doing full makeovers at the counter, which produced my items per transaction by just being able to service their wants and their needs.

I would always open up credit cards every week to customers NORDSTROM cards and it was for the customers benefit, but I would always at least open one a week.

And working at Nordstrom’s for the past seven months, I’ve only called out sick once so I really value my business and my customers and my team overall.

Timeline